Content Producer

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM and Loyalty. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences. Voyado have for several years been the go-to solution in the Nordic countries and we are now growing rapidly in new markets such as the UK and the Netherlands. Want to know more about our future expansion plans? Read about our latest news about partnering up with Verdane (https://www.di.se/digital/studenterna-startade-mjukvarubolag-har-125-anstallda-och-dubblat-intakterna-pa-tva-ar/) and our acquisition of Apptus (https://voyado.com/voyado-apptus/).

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, eCommerce, retail and tech - keep reading and check out some of our customers (https://voyado.com/customer-cases/).

We are looking for a creative Content producer to be part of our Customer Success team. Our mission is to help our customers to achieve their goals through their interactions with us. To meet this we deliver and develop engaging training sessions, online courses and facilitate other events with focus on product adoption.





About the role

As a Content Producer you will be responsible for planning and developing digital content available to all our customers. You will primarly collaborate with our Customer Success Managers to develop online courses and related content in our LMS. We believe that you are a creative doer who’s not afraid to get hands-on when needed.

The Customer Success team is working closely with all customer facing teams at Voyado, and have joint KPI:s where customer satisfaction and growth are in focus. Of course we collaborate cross-functional to achieve our joint goals.





Main responsibilities

- Create content that motivates, inspires, educates, informs and simply, provides information about Voyado
- Manage the production of online courses (text, videos, images and related content)
- Write, develop, edit, publish content and copy that will help our customers understand the benefits and opportunities with Voyado
- Work closely with Customer Success Managers and other stakeholders to produce content that generates results


So, who are you?

We believe you have a creative mindset with the ability to mediate complex topics in terms that others can understand. You are a creative storyteller that always puts customer needs in the first place. You have a natural self-starter attitude and are used to working proactively with the ability to juggle many tasks at once.

You are flexible, and have a strong grasp for grammar, style, voice, and brand. You are used to working with subject matter of experts and turn information to inspiring content on digital platforms.

Your curiosity and tech-loving profile is a great asset to get a good understanding of Voyado and it's capabilities. By keeping one ear to the ground you are always up-to-date with customer needs and challenges, motivating you to develop or improve our digital content.

Skills & Background



- A degree, preferably within communication (University or vocational education doesn’t matter)
- At least 3 years of working experience as a Content Producer, preferably related to a SaaS product
- Strong writing, communication and video editing skills
- Have an understanding of how to create engaging content that will resonate with our target audience
- Ability to search for information - from both internal and external resources
- Fluent in Swedish and English - verbally and written
- Project management skills and a driven team player, you are self-motivated with a strong sense of ownership
- Ability to embrace and understand a digital platform


Bonus skills

- Experience from retail, CRM or Martech
- Experience from working in an LMS (Learning Management System)
- Experience from of documenting and developing training material with emphasis on technical platforms
- Experience and good understanding for the mechanics behind loyalty programs


Ready to join the team?

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Additional information

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.