Contract Manager

We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com

About the role 
As a Contract Manager, you will be responsible for leading the contract management staff and secure the contract change activities of all customer contracts. Your ambition should be to ensure top data quality in all contracts, for straight through and correct invoicing. 

This role can be located in Stockholm or Gøteborg and you will report to Nordic Customer Onboarding & Contract Manager. The position is temporary until September 2025 with a start date as soon as possible.

You will: 
* Manage and develop the Contract Management process for all customers & contracts to remove friction and secure high customer satisfaction. 
* Be responsible for Contract Management on all services sold (Electricity, VAS, any other service) with the aim of achieving the required KPI's as efficiently as possible. 
* Secure execution of any other related processes related to our customer contracts (i.e. renegotiations, contract changes). 
* Keep up to date on new regulations and guidelines that affects Contract Managment. 
* Lead and support the specialists in the team. 
* Collaborate with key stakeholders (Sales, Billing, Business Unit, grid companies/HUB etc.) to secure accuracy at all times in existing contracts. 
* Contribute to Nordic harmonization in way of working within Onboarding and Contract management.  
* Report to Manager and Business Units for the measures on changes/updates for existing customers and VAS. 
* Collaborate closely with process improvement manager to do continuous improvement in the processes. 


About you
To succeed and thrive in this role, we see that you have: 
* Thorough understanding of sales and business operations. 
* 3-5 or more years of relevant experience related to delivery/startup processes, administration and/or customer service. 
* Leadership experience 2-5 years. 
* Preferably higher education within business management, project management or similar. 
* A process mindset. 
* Good communication skills in Swedish and English.


Interested?
Submit your application by 2.8 at the latest. Please note that the recruitment is on hold during the summer. We will begin actively screening early August and hire as soon as the right candidate is found.

If you would like to hear more about the position, please contact Anders Abildsnes through e-mail anders.abildsnes@fortum.com during week 31.

For contact with Swedish union representatives, please call +46 8 671 70 00. 
Fackliga Solna: 
* Sami Russom, Unionen Email: Sami.Russom@fortum.com Tel: +46768716608
* Lars-Ola Andersson, Ledarna Email: lars-ola.andersson@fortum.com Tel: +46701816616 (för ledartjänster)
* Henrik S Tedeby Email: Email: Email: henrik.s.tedeby@fortum.com Tel +46722040354


Fackliga Göteborg:
* Saga Hansson Unionen Email :saga.hansson@fortum.com Tel: +46 76-835 77 89
* Mikael Johansson SEKO, Email: mikael.johansson@seko.se Tel: 031-429582
* Centralt Ledarna Väst Tel: 031-16 61 00