Control Tower (Supply Chain Management) Customer Experience Manager

Looking to take up a leading role in delivering tailor-made logistics solutions for a global leader in logistics?
Then you should join Maersk and help us ensure we create a unique and superior customer experience journey for our customers. In this role you will manage one of our teams working with a strategic global customer of Maersk and be responsible for coaching, motivating and developing a high performing team via leading by example and through inspiring and energizing others.
Are you ready to get connected with a world of opportunities? Then let’s go. All the way!


We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Gothenburg, we will empower you and your team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This is a great opportunity to develop in a leadership role and take your career further – and we will support you in your endeavors.


Key responsibilities
Together with your supply chain team, you will be responsible for creating tailor-made logistics solutions for one of our global Control Tower customers, enabling them to outsource their logistics value chain to us.
Your job will be to coach, lead and motivate your team in our journey of offering a truly integrated end-to-end logistics service offering with transportations solutions that moves the world for our customers.
You will amongst others be focusing on:
• Ensure we deliver an excellent customer experience
• Continuous improvement of our processes
• Setting clear objectives and guide team to achieve targets and performance standards
• Having a close dialogue with the customer in countries across the globe
• Attract, develop and retain talent
• Your team engagement and development
• Profit performance and cost to serve


We are looking for
We believe you posses:
• Strong leadership skills with ability to motivate and engage others
• Solid operational background and understanding of supply chain management operations and strong knowledge of logistics operations and infrastructure, competition and systems
• Strong stakeholder management skills
• Business acumen and ability to build strong connections with the customers
• Knowledge and relationships with key local stakeholders i.e. local supplier markets
• Great communication skills, being fluent in English