Controller - H&M Global Customer Service - Borås

For our client, H & M, Global Customer Service within Online Sales, we are searching for a Controller. Customer Service at H&M is expanding the team with a new talent who wants to work as a Controller within Business control. Find your place in a fast moving environment where you will be a key person to meet H&M?:s service demands. The Company are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as H&M?:s business.

ABOUT H&M
H & M, is a design-oriented, creative and responsible global fashion company. The business concept is to offer fashion and quality at the best price in a sustainable way. With about 148,000 employees and over 4,000 stores worldwide, the company is committed to consistently surpassing customer expectations.

H & M is fast growing, both in existing and new markets. The H & M office in Borås focuses on online activities with the mission to offer online sales in all local markets where the company has stores. More information about H & M can be found on www.hm.com/se/
About H&M Customer Service
Business Control belongs to the Customer Service organization, within Online sales. The group is divided into two divisions, located in Chicago and Borås, to be able to serve all time zones. The areas of responsibilities for Business Control are Forecasting, Reports, Scheduling and Traffic Management for an organization with 1700 employees.

YOUR RESPONSIBILITIES
The job of a Controller within Business control comes with lots of responsibility ? and lots of fun. You create a forecast from our Sales plan which you constantly follow up and update. The forecast is based on how many customers are expected to contact us, during what time and via which communication channel. Your role as a Controller will determine how many customer service based employees we will need to be able to provide the customer with excellent service. You produce reports and analyse analyze the findings. It is your responsibility to make the business aware of your analysis of the results. Continuously, you strive to develop the working routines and the outcome.

YOUR PERSONALITY
Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:
- Analytical, structure, accuracy and precision in your work
- Creativity in finding new solutions and better ways of working
- An entrepreneurial spirit and one who loves to compete
- Ability to take own initiative and find information if you need it
- Good at simplifying figures and communicating findings to the Business

YOUR EXPERIENCE & SKILLS
An advantage is if you are, or have been working in a similar position and have a Bachelor?s business degree or equivalent .You should also be fluent in English, both spoken and written. You also have an ability to cope with a high workload and are excellent in MS Excel knowledge.

WHAT CAN H&M OFFER YOU?
This is a global department, supporting all of HM, the world over, we offer you a very exciting working environment. and We want you to like a fast moving environment, strive for highly set goals and manage to be flexible and understanding. The position is full-time with immediate start. The department is located in Borås.

For application please visit www.vegahr.se