Core SDM (681869)

About this opportunity!

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams!

What you will do

Work closely with and secure customer contract fulfillment
Collaborate and maintain relationships
Distribute information to internal partners and call out delivery Issues
Stay up to date with financial data
Identify new business opportunities


You will bring

Market insight
Financial analysis skills
Negotiation and argumentation
You possess PROPS-C process and hardware services knowledge
Change and improvement management skills
You have strong business understanding and Ericsson business knowledge
Financial competence and skills
You will promote knowledge sharing and mentoring
Trade compliance knowledge
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
Promote networking


Additional Requirements:

Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change




Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Norway (NO) || Sweden : Stockholm : Stockholm
Req ID: 681869