Costumer Relations Representative

Costumer Relations Representative to Luleå Travel
Luleå Travel is a travel agency and tour operator located in Luleå - Swedish Lapland. We offer attractive winter and summer programs presenting the highlights of Swedish Lapland: a magical, pristine landscape where you can steer sledges pulled by willing huskies, travel with snow shoes through forests, kayak in the Bothnian Gulf between the skerries of the Luleå archipelago, and sleep in a hotel carved from ice or in a wooden nest high in a tree. We aim to reach deep into the vast Arctic expanse: illuminated during winter by one of the world's most incredible natural phenomena, the Northern Lights, and during summer by the never-setting Arctic midnight sun. Read more about our trips and activities at: LuleaTravel.com.
Luleå Travel is currently expanding our office team, specifically in customer relations. A new position (part time) will focus on customer service specifically aimed toward the European market. Fluency in English is required and additional literacy in other languages is highly desirable. Daily tasks include handling incoming emails, regarding booking requests and questions from travellers. You will follow each booking from first contact until the guest(s) arrive in Luleå, including designing their full holiday package, booking their guide(s), and preparing the final invoice. Previous experience with accountancy software and competency in social media are highly desired.
In a perfect world you are well-organised, highly structured, enjoy tracking our daily activities and bookkeeping. Interacting with guests and potential guests via email, social media, and on arrival/departure is natural for you and goes with ease.
Qualifications:
1) excellent social skills
2) a great interest in nature
3) fluent in English
4) Swedish background &/or excellent local knowledge
5) passionate about customer service
6) basic knowledge of economics for small businesses’
7) capable of handling daily bookkeeping
8) competency in using social media (Facebook, Instagram, other)
9) experienced with e-marketing (Google, Facebook)
10) previous experience with FORTNOX or similar program(s)
We are looking forward to receiving your application and specifically encourage mature candidates to apply. The announced position is part time. Working hours are flexible and depend on your availability.
How to apply?
Contact us at cecilia@luleatravel.com or give Cecilia a call at +46 70 620 1901. Our recruiting process is open so please don’t hesitate to send us your CV and a personal letter today!
#jobbjustnu