Costumer Support Advisor

Join the friendliest faces in FinTech


Our Customer Engagement team goes above and beyond for our users, supporting them at all stages of their iZettle journey via phone, email, and live chat. We’re looking for several Customer Support Advisors to join them in Stockholm and help users across our German, French, Dutch, Swedish, and Norwegian markets. As the friendly face of iZettle, you’ll inform merchants about what we have to offer and help them to set up their account in a way that’s tailored to their needs. You’ll also help them to grow and manage their business with the help of our products – always in a timely and friendly manner.

We hire people not CVs


We work hard to provide the very best user experience for our merchants, so we’ll expect you to take ownership of your role and work proactively. Providing lacklustre customer service just isn’t your vibe. Instead, you’re driven to go the extra mile in your work and dare to challenge the status quo if it means putting smiles on our merchant’s faces. Professional, organised and proud of your attention to detail, you’re a real team player itching to succeed in a friendly, fast-paced environment.


You’ll need to have a native level or business proficiency in one or more of the following languages: German, French, Dutch, Swedish, Norwegian.
We’ll also ask that you’re fluent in English, our business language.
You’ll have excellent written and verbal communication skills.
You take customer-centric to the next level: you’re passionate about creating smooth, easy and above all high-quality customer experiences that create aha moments.
Our merchants come from all walks of life - and so do our teams! Whether you learned to de-escalate tensions as a UN negotiator, craft effective business solutions in sales or earned your negotiation badge as a kindergarten teacher, we’d love to hear from you.


Small minds never helped small businesses


It takes originality and an open mind to start a small business. That’s why small minds have no place in ours. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development and bring their whole self to work.

We’re putting an End to Ordinary


We started out helping small businesses accept card payments. Today, our commerce platform provides Europe and Latin America’s entrepreneurial underdogs with the tools to get paid, sell smarter, and grow. Together with PayPal, we want to give millions more merchants across the world the power to put an end to dead high streets and clunky small business solutions. Want to be a part of it all?

Bring your talent to our attention


Go on, hit apply, and say hello!