Creative Lead - Experience Design to H&M Store Experience & Commercial

Company Description


Do you want to join H&M on a journey, defining the way we create a seamless Omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Creative Lead, you will be right at the center of this shift towards a truly customer-centric organization.


Job Description


As Creative Lead, you will co-develop store concepts and formats for some of our store format portfolio. You lead the creative direction of the brand experience in our stores assure that it is strengthening our overall brand perception of H&M, in line with our brand platform.
Key Responsibilities
• Assuring the creative direction and creative height of the store experience to turn the brand concept into reality
• Creative direction of project teams (internal/external) within branding and concept development
• Monitoring industry trends and innovations and using this as an inspiration to set the creative direction of our physical brand experience. You package your ideas into concepts, presentations, and storyboards.
• Realizing the creative vision and translating it into tangible deliverables,
• whilst securing alignment and development in line with Brand DNA
• Create Creative solutions and experiences that are both groundbreaking and on brand, as well as driving continuous improvement across our portfolio


Qualifications


We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it. We believe you thrive in this environment and want to join our journey ahead.
In addition, to be successful in the role we believe you have:
• +10 years of experience in:
o Developing store concepts/formats in line with an overall brand platform
o Creating holistic brand experiences in collaboration with other channels
o Developing successful store brand experiences that incorporate customer experience needs
• Strong skills in leading cross-functional teams and cross-regional stakeholders/teams
• Strong collaborative mindset and approach for close working relations across various functions
• Extensive experience in managing external partners and agencies
• Proven track record of acting as a catalyst for customer centric creative innovation
• Extensive experience in defining creative directions for retail formats / concepts and its functional implications and implementation.
• Using insights as part of your concept development
• Experience in working with consumer brands in an international context


Additional Information


This is a full-time position based in Stockholm If you feel your experience, skills and ambitions are right for this role, please apply with your CV in English as soon as possible but no later than the 12th of June. Please note that interviews will be held continuously.
At H&M Group we strive to have a fair and inclusive recruitment process. This is why we kindly ask you to not attach a cover letter to your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.