Credit Controller

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realize the promise of technology™.
Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Apple, Hewlett–Packard, Lenovo, Samsung and Microsoft.
No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. To achieve this, we know that we need great people with a mindset that supports and delivers on the complete customer delivery model. To compliment this dynamic team we are currently looking for a Credit controller
The role provides the incumbent the opportunity to collect the company’s debts to terms as specified in the Company Credit Policy, in order to protect its investment in its debtors and to maximize profitable sales. To minimize the number and value of outstanding debts and queries on the debtors ledger via liaison with clients and all internal departments. To work closely with Sales and Customer Services, ensuring that any barriers to collections are resolved promptly and cash collected to terms.
Job description
Working to exceptional standards of quality, efficiency and productivity is essential to providing a good customer service internally and externally and is a key part of the role; This role will also be responsible for assisting with the creation, review and streamlining of procedures, along with assisting the Credit Manager with escalated queries, complaints, and reporting.
Major Tasks or responsibility
Project Manager of new tools to be implemented in credit and collections area.
Bring ideas to improve productivity in the team and contribute to its implementation.
Timely collection of customer debts.
Review of held orders to decide on appropriate course of action to expedite the order.
Assist with the resolution of escalated queries and complaints.
Debtor query and reporting.


Dimensions
Ability to read and interpret financial information
Uses appropriate judgment to ensure cash collection and profit maximization
Understanding of customer business and needs
Works within agreed limits to negotiate settlements, credit notes and write offs
Deliver excellent customer service at all times to all stakeholders
Have the drive and motivation to proactively develop own skills to enable development


Job Qualifications and requirement
Experienced in a credit environment dealing with major customers
PC Literate – working knowledge of Microsoft Office applications Excel and Outlook - Strong excel skills to include pivot tables and v lookups
Able to consistently work towards and meet/exceed daily, weekly, monthly and annual targets on a wide range of performance measures
Skilled at establishing rapport verbally with customer
Build networks internally with other departments
Strong questioning and listening skills
A clear and confident communicator
Demonstrable ability to influence and impact
Self-motivated and resilient, able to handle rejection
Will take the initiative and use appropriate judgement in a crisis situation
Able to work speedily without compromising quality
Flexible and adaptable to changing circumstances
Ensures personal objectives are in harmony with team and corporate objectives
Works within team to maintain and improve strong working relationships which facilitate the highest standards of customer service and productivity
Excellent numeracy and literacy
Effective time management, balancing reactive and proactive activities in a high volume environment
The ability to solve problems and to design and implement solutions to a variety of different challenges and issues


We offer
Enthusiastic colleagues who like to learn from each other. You have the freedom and autonomy to be successful. We have a hybrid working model to support work-life balance. We invest in your professional and personal development. Ingram Micro is for diversity, equality and inclusion. Our workplace is for everyone. The more voices we have represented and strengthened in our operations, the more everyone will enjoy themselves, contribute and be innovative.