Critical Services Technician

Critical Technicians' main task is to ensure a good customer delivery by performing service and maintenance on critical/technical equipment and property-related technology equipment with associated web systems, according to the contract and the SLA (Service Level Agreement) and KPI (Key Performance Indicator) that is included in the contract. The role also entitles in-depth technical support and guidance for projects and small works performed on site in both planning, execution, and completion.


* Responding speedily to fault/breakdown requests and efficiently undertaking routine scheduled maintenance of plant and/or equipment being pre-requisite and of paramount importance.
* Participate in the planning and the resource planning for service, maintenance and corrective actions of all technical equipment on site
* Quality assurance CBRE technical delivery and participate in critical installations and critical maintenance work. Manage and follow up internal CBRE processes.
* Backfilling the existing technical team (Base FM) during sick leaves, vacations etc. including shifts (24/7 operations)
The Critical Technician is expected to live and lead the company's RISE (Respect Integrity Service Excellence) values.

Operational

· Carry out routine planned preventative maintenance tasks as required within HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system's work orders.

· Monitor BMS for running and alarm conditions.

· Building walk-rounds.

· Investigate faults, identify causes and effect remedies.

· Ensure corrective / repair works are carried out in accordance with current regulations.

· Assist when and where required with installation works.

· Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods.

· Volunteer ideas / initiatives that contribute to the service levels and delivery.

· Participate in the planning for service and maintenance and set time frames for the work to be performed together with the other team and Contract Manager.

· Participate in decisions and the execution of the work.

· Contribute to identifying the workforce and skills required to perform the work or to take in external support.

· Provide Technical Services support to the contract delivery.

Quality

· Quality assurance CERM process and Logbooks.

· Ensure that the work complies with all regulatory requirements, local requirements, quality, sustainability, energy efficiency and QHSE Policy.

Project and other duties

· Participate in project work.

· Contribute to validate third part agreements and delivery.

· The Critical Technician shall also participate in and/or carry out other customary tasks within the framework of the team and the employment.