CRM Lead

Job Description:
We are seeking an experienced CRM Lead to join our team and take charge of the development, implementation, and support of our CRM system. As the CRM Lead, you will play a pivotal role in ensuring the successful utilization of our CRM platform to enhance customer relationship management and drive business growth. The ideal candidate should have a strong background in CRM systems, along with expertise in development, implementation, and support.
Responsibilities:
Lead the development, implementation, and maintenance of our CRM system
Collaborate with stakeholders to gather and analyze business requirements
Design and configure the CRM system to meet business needs and ensure optimal performance
Develop and oversee data management strategies to ensure accurate and up-to-date information in the CRM system
Provide technical guidance and support to CRM system users
Train end-users on CRM functionalities and best practices
Continuously monitor and enhance the CRM system to align with evolving business requirements
Conduct regular system audits to identify and address any issues or gaps
Collaborate with cross-functional teams to integrate the CRM system with other business systems
Stay updated on CRM industry trends and best practices



Requirements:
Bachelor's degree in Computer Science, Information Systems, or a related field
Proven experience in CRM system development, implementation, and support
Proficiency in CRM platforms (e.g., Salesforce, Microsoft Dynamics, Oracle CRM)
Strong understanding of CRM concepts, processes, and best practices
Solid technical skills in customization, configuration, and integration of CRM systems
Excellent problem-solving and analytical abilities
Strong communication and interpersonal skills to effectively collaborate with stakeholders
Ability to manage multiple priorities and deliver projects within deadlines
CRM certification(s) preferred (e.g., Salesforce Certified Administrator, Microsoft Dynamics 365 Certification)



If you meet the above requirements and are excited about this opportunity, please submit your resume and cover letter to careers@acumant.com