CRM Manager

We are improving lives through better eating, and we are doing this through software that is highly personalized for our users' needs. By tapping into mobile sensor technology and combining it with a passion for design and applied psychology, we are creating delightful user experiences that help people reach their goals.

Including more than 20 nationalities, Lifesum enjoys a vibrant mix of cultures, worldviews, and working styles, and it's these different perspectives that help us know we're solving the right problems. With over 30 million users worldwide, we need to keep up with demand and add even more brilliant people to our amazing teams.

We are looking for the right person to join our CRM team and make sure that our users have such a great experience that they want to stay with us and go Premium.

In this position, you will support the CRM and retention team in forming and executing the CRM strategy, as well as make sure that you are in line with the Lifesum business objectives. You will create communication and campaigns across multiple channels to drive user conversion, engagement, and retention.

Responsibilities and what you will do:

This is a multi-disciplinary position where you will get to use your creative side, working with several teams on these tasks and more: :

- Planning, executing, and tailoring customer touchpoints according to the customer lifecycle and attributes
- Applying the CRM strategy and driving engagement, sales, and retention during the customer journey
- Working alongside the director of CRM to ensure campaign results, suggesting the changes that you feel are necessary for success
- Maximizing CRM performance according to the metrics set out by the business


Are you the one we're looking for?

To be successful in this position we believe that you have:

- At least two years of experience in a CRM manager position or three years as a CRM executive, and are ready to take the next step in your career
- Proven numeric literacy and the ability to interpret, evaluate, and devise actions from campaign results
- Experience from applying retention strategy and in-depth knowledge of CRM channels like emails, push, in-app, retargeting, and web
- Experience in collating data and presenting key findings to stakeholders


We’re looking for a highly focused, results-driven person with an analytical approach who speaks and writes in fluent English. Does this sound like you? Apply today!

Of course, we would be even happier if you have an interest in either health and fitness or food, but if you would rather chill on the sofa and watch Game of Thrones, you are equally welcome at Lifesum!

What is Lifesum?

Here at Lifesum, actions speak louder than words, and it's our passion that brings us all together as a force to be reckoned with. We support each other and trust that everyone is an expert in their field, and that you will suggest, champion, and lead when you join us.

If you think this sounds exciting, we’d love to hear from you and start getting to know you! Send us your resume right away, and be sure to let us know why you’re interested in this particular position and why Lifesum should be your next workplace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age.