CRM Manager

Do you want to lead and develop our sales transformation journey supporting sales growth and customer satisfaction?
As part of the Sales Operations Team, the CRM Manager will be responsible of all aspects of managing implementation, functionality enhancement, user experience and increased business value making sure the investment in the CRM platform is maximized in the EMAL region for Husqvarna Construction Division. In this role you will report to the Sales Operations Director for EMAL.
What we can offer
The work conducted takes place in project teams together with other parts of the organization in a collaborative and coaching team spirit, at a pleasant workplace close to nature just outside Gothenburg in Jonsered.
When you will be joining us you will be given the possibility to make an real impact in the organization and work in a global context with big career opportunities. Work life balance is important to us and we believe in responsibility and flexibility.
Your mission and responsibilities
Overall you will be responsible to lead, plan and develop the use of the CRM system and implementation projects together with regional/local sales organizations. You will drive implementation of CRM driven marketing processes together with the sales regions. Further more your mission and responsibilities are:
- Supporting successful CRM usage, reviewing our business processes and aligning the CRM solution to match business needs
- Close collaboration with regional managers, country managers, local customer service functions and CRM super users for collecting business needs
- Translate business needs from the organization into technical information and liaise with GIS and CRM global technical team
- Work in close collaboration with the E-Commerce and Marketing functions to establish CRM as the single source for customer digital touchpoints, including Social Media, E-Commerce and the Web
- Spotting ways to improve usage of the CRM system through automating basic everyday tasks.
- Troubleshooting user or software issues that inhibit the efficiency of the interaction between people and technology
- Providing training in all aspects of the CRM system and related processes to users at all levels in the EMAL sales organization
JOB REQUIREMENTS
Who are you?
You have a Bachelor’s degree in business management, management information system, marketing or equivalent. Experience as a CRM consultant in a client-facing role in top tier or similar consulting organization would be an advantage. It is important that you have:
- Excellent understanding of sales and related commercial processes including marketing and how they interact with a CRM system
- Excellent change management skills in an international environment
- Demonstrated project management skills and experience to drive CRM or similar implementation projects
- Understanding in designing, configuring or administering CRM or similar systems
As a person you have excellent interpersonal, presentation and written communication skills, analytical, ability to work cross functionally and a self-starter with strong drive and sense of urgency.
Your application
Can you envision yourself being a part of this? If so, apply as soon as possible but no later than March 7th. We apply ongoing selection. Due to GDPR we don't handle applications via mail.
If you have any questions regarding the position please contact Rein Nuudi, Sales Operations Director EMAL, rein.nuudi@husqvarnagroup.com and if you have any questions regarding the recruitment process please contact Åsa Carlberg, asa.carlberg@husqvarnagroup.com.
Union representatives:
Unionen: Tero Borg – tero.borg@husqvarnagroup.com
Sveriges Ingenjörer Isabella Norlinder – isabella.norlinder@husqvarnagroup.com
What happens after you applied?
When the application date is due, we will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.
About Husqvarna
For more than 325 years we have driven innovation and technology development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally in all relevant sales channels. In 2019 the net sales was SEK 6.3 billion. In the last years the division has transformed through 4 important acquisitions. Please read more at www.husqvarnacp.com/se