CRM Manager

Roxtec is the world-leading developer and manufacturer of modular-based sealing solutions for cable and pipe penetrations. Our flexible system is used within everything from the energy industry through to shipbuilding to protect life and assets from risk factors such as fire, gas and water. Roxtec is a rapidly growing group serving customers in more than 80 markets. Read more on www.roxtec.com (http://www.roxtec.com).

Come join us on our growth journey. We are constantly investing in competence and technologies to create the excellent customer experience. Do you want to help enabling our business digitally and make sure we have a great foundation for collaboration and innovation? Do you want to work with the latest technologies? Together we will continue to give our customers world class innovations for protection of life and assets. If you share our passion for simplicity and flexibility and thrive in a fast-changing environment where almost anything is possible, you will get fantastic opportunities to grow both professionally and personally. Our dynamic organization is built on great commitment, customer focus and a cooperative culture.

The position

As our CRM Manager, you will play a key role in our international team as you define the overall roadmap and manage our CRM system in line with the company’s strategy and goals. To accomplish this, you will be in close dialogue with our sales colleagues around the world and within the headquarters in Karlskrona, Sweden.

Moreover, you will, in collaboration with sales management, be responsible for the development of the analytics side which means developing and standardizing KPIs, processes, and reports in our BI tool. Previous experience in building reports and working with BI tools is therefore beneficial.

You will have a key role in identifying potential system and user experience improvements and to optimize system performance. You will also be coordinating with other departments and system owners to find ways to increase the level of efficiency in creating, integrating, and collecting customer data between different systems.

Main responsibilities

• Contribute with knowledge for data extractions to other systems
• Be the contact person for vendors related to the job description
• Train and educate new users on the system as well as provide day-to-day advice and technical support to our CRM users regarding specific operational/applications issues
• Participate in development projects
• Implement changes and new features in the organization by use of key user network

Successful candidates

• Relevant bachelor’s degree
• Well experienced in CRM systems
• Fluent in English (spoken and written)
• Technical understanding
• Experience in project management
• Previous experience in account-based marketing is a benefit
• Previous experience in SugarCRM is a benefit

To be successful in your role, you need to be service-minded and have excellent communication skills and at the same time be highly self-motivated and take responsibility for your own work. You are curious, organized and focused on customer satisfaction and delivery of high quality based on sound and logical judgements. You enjoy teamwork and contribute with team spirit. You are open to new ideas and experiences, seek knowledge and handle situations and problems with creativity. We pay great attention to your personal features.

Speed, simplicity, and flexibility are key principles for us at Roxtec and should feel natural also for you.
Employment is at the headquarters in Karlskrona where you will belong to a group of specialists which is part of the global marketing department.

Application
If you have any questions regarding the position, please contact Eva-Lena Andersson, Global Pricing Manager, +46 733 31 31 65, or Elin Jurjaks, HR Manager Sweden, +46 733 31 31 89.
Selection and interviews are made continuously, so send your application as soon as possible, and no later than 2022-11-06.