CRM Manager (Hybrid/Remote)

WELCOME TO UTOPIA

Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.

Funnily enough, so do we. Welcome to Utopia. Where music lives.

WHAT UTOPIANS DO

The open secret is that the music industry is struggling with the very basics of music accounting: What was played, when and where? Who should get paid and how much?

Utopia Music is bridging the data gap by connecting global consumption, accurate metadata, and fast payments to an industry-wide trust platform. Our goal is to unlock creative value and enable Fair Pay For Every Play to make a better world for Music. The solutions we offer do not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection for all.

THE ROLE

As Utopia's Customer Relationship Management (CRM) Manager you specialise in customer interactions and handle the software that makes the interaction possible. From implementing new acquisitions CRM data and maintaining the software to training the employees and ensuring everybody uses it as they should.

RESPONSIBILITIES

- Manage the implementation of our CRM platform aligning to stakeholders needs and ensuring a positive, rewarding experience for our sales team members
- Administer the day to day of our CRM, including but not limiter to, help creating accounts and logic credentials, reports and dashboards, as well as managing workflows
- Create and maintain CRM procedures, training and processes
- Act as internal champion and trainer for CRM, with a focus on enabling our sales teams to provide greater value to our customers
- Partner and collaborate across multiple business function to develop customisations, optimisations and best practices
- Proactively engage on continuous improvement efforts and coordinate the evaluation, scope, and completions of new development request
- Other support or duties as needed




HOW TO IMPACT

- Develop key CRM strategies and support the sales organisation
- Work across the organisation and make sure to provide valuable insights and tactics that will improve the operative part of the organisation



REQUIREMENTS

- 2+ years of experience working within a CRM system
- 2+ years of experience in sales administration witch has lead to an understanding of sales best practices
- Fluency in English, any other language it’s a plus
- Ability to communicate, present and influence all levels of the organization, including executive
- Proven ability to drive processes and implement them
- Proven ability to articulate the distinct aspects of the sales organisations / sales admin
- Proven ability to position solutions inside the organisation
- Demonstrable experience developing client-focused processes
- Active listening
- Excellent verbal and written communications skills


WHAT WE OFFER

- Great atmosphere - we live, love & breathe music & tech!
- Working in an impact oriented team and inclusive company culture.
- An experienced team to learn from, with proven track records in multiple startups and big tech companies.
- Our flexible remote policy provides Utopians the freedom to work either from one of our inspiring offices or from home.
- We celebrate being an international and multicultural company.
- Competitive benefits; packages depend on location. You’ll be given more details on this during the interview process.
- We are recruiting within certain European locations for this position ( UK, Germany, Sweden, Finland, Switzerland, Austria) and therefore only able to move forward with those already based in this location and with eligibility to work in the relevant country you are based in.


THE HIRING PROCESS

- You send us your CV in English
- We invite you for an introductory video call with the Talent Acquisition team to get to know you better and share more about us
- We invite you for a 30 minute video chat with our Junior Commercial Specialist.

- We invite you for a video interview with our VP Commercial and Commercial Director fo Creator Services.

UTOPIANS

As we want to bring transparency, trust, and clarity to the music industry we serve, we know a change comes from within. Utopia is a transparent, trust-based organization striving to have clarity in thinking and doing what we set out to do.

We execute urgently and innovate to grow faster. We ship things that make a difference today, so we can make them better tomorrow. We embrace fairness and are all accountable.

Strictly diverse and inclusive. We are an equal opportunity employer.

We celebrate our diverse backgrounds and we welcome everyone who identifies with the above to apply. Welcome to Utopia - Where Music Lives!

We’re eager to meet You! :)