CRM Manager (Player Engagement)

About the job
As a CRM manager, your focus is to keep bringing players back and get them as engaged as possible to continue playing our awesome 3rd person co-op shooter. You create this retention by creating your own CRM platform and through several (online) media and of course in co-creation with our community team.

Your contribution
As a CRM Manager (Player Engagement), your main tasks and responsibilities are:

- Build/create and maintain a CRM platform to ensure your successful player retention;
- Manage retention channels such as email, SMS / mobile notifications, in-game communication, web/launcher;
- By using analytics, segment, create and own acquisition and player engagement strategies;
- Execute on above mentioned strategies in collaboration with our community team and other stakeholders within our studio;
- Structure A/B testing and optimize campaigns with our community team.


Our requirements
We’re looking for a CRM / Customer Engagement Manager who is a true numbers hero and who brings along the following experience and background:

- Around 3 to 5 years of experience with CRM Management;
- Experience with SAAS systems/products and A/B testing;
- Experience working with cross-functional teams and stakeholders;
- Experience in a live service environment - within (mobile) game development would be preferable, but not required.


Practical information
Scope: Full-time: 40 hours per week. We offer a permanent position and for the right candidate we offer relocation aid.

Location: Stockholm, however working remotely can be discussed for the right candidate.

If you think that this position matches your background and skills, we would love to hear from you! We ask that your application always include relevant work samples or a link to your portfolio.