CRM Marketing Manager

At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 35,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam. We’re growing fast, have lots of fun, and are taking the music industry with us.

We are looking for people who are passionate about driving brand success through relevant customer journeys. We need strategic problem solvers, bold initiative takers, people who see opportunities and potential to improve. You should be passionate about your job and enjoy an intense, rapidly evolving, international working environment.

What you’ll do

Project management; including planning, implementing, documenting, tracking, and analyzing the performance of email marketing journeys, campaigns, experiments, and one-off initiatives such as product updates, surveys, and engagement campaigns

- Stakeholder management; project lead strategic company-wide initiatives that are dependent on the CRM Marketing channel

- Being the advocate of our customers by developing a deep understanding of our customer’s needs, challenges, and aspirations as content creators

- Together with the CRM Marketing Lead, contribute to developing quarterly OKRs and KPIs that are in line with the overall business strategy and then translate those into engaging, impactful, and scalable marketing programs across email

- Supporting the CRM Marketing Lead with various tasks and coaching other team members

- Contribute to the customer journey and retention strategy with analysis, input, and hypotheses

Who you are

- You master project management. For you, no details go unmissed and you’re highly skilled at planning, organizing, prioritizing, and executing simultaneous projects and activities at once, including stakeholder management

- You have strong communication skills and are comfortable in representing the CRM Marketing team, in various forums, including setting up presentations and other types of documentation.

- You have a proven track record of creating, tracking, and analyzing the performance of email marketing journeys

- You see the big picture of how to engage customers all from awareness to acquisition, retention, and reactivation

- You can put yourself in our customers' shoes. Our customers as content creators across the globe are incredibly diverse, and you’ll be tasked with understanding their different needs and pain points

- You strive to improve and optimize the customer experience by challenging existing journeys and planning, executing, and following up on new experiments and A/B tests

We believe that you have the following experience

- 5+ years experience of working within CRM, Marketing Automation, and A/B testing

- Hands-on experience in marketing automation platforms, preferably Marketing Cloud

- Experience from working in a SaaS company with a subscription-based model is a merit

- Experience from mobile app communication is a merit



Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/... (https://open.spotify.com/user/epidemicsound)

We have lots of fun soundtracking the world and our annual Spring Bash (https://www.youtube.com/watch?v=NgnVp17IvAg) is an event that captures this perfectly. Take a look at our most recent one, a virtual celebration!



Application

Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.