CRM Performance Specialist

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to own the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled CRM Performance Specialist looking to make a real impact on the world, join our journey!


The Opportunity
We are strengthening our Nordic Analytics team with a CRM Performance Specialist. This is a critical role on the commercial side of the business, driving new business growth and performance in sales.
In this role, you will be the enabler of success in our Tele sales teams by leveraging on our data insights. You will own and improve our full infrastructure and setup around lead- and account management, including Salesforce and our integration to Playbooks and dialing system. The system is already live and running, but there is a never ending potential of improvements, fine tuning and problem solving related to it. You work in close collaboration with our Nordic Tele Sales managers and based on their needs you take action. The role is a combination of hands on work and strategic thinking, with a mix of problem solving skills and an ability to understand the sales process and its different steps.

About the team
The Nordic Analytics team is a small and hardworking commercial team with a history of generating strong growth for the business. We are based in Stockholm and currently consists of 5 people, all focused on improving the business based on data insights. We operate across all Nordic countries and all SMB sales channels to deliver on high set growth ambitions. We are given a high mandate to use the internal data to deliver on those ambitions.

Your day-to-day responsibilities
Ownership of CRM platforms and tools (Salesforce and Playbooks) from a sales process and pipeline perspective
Database and pipeline management (CRM logic, data purchasing, scoring, segmentation, data cleaning and re-runs)
Manage and optimize Playbooks streams, rules and logic
Training of sales agents in systems and tools, as well as way of working
Request Sales system/CRM efficiency improvements and architectural requirements towards the Salesforce team
Second line support for Salesforce and Playbooks, including incidents management


Signs of success
As a successful hire you;
see yourself as a true doer - the concrete business outcomes from your work is what motivates you
are hungry to learn and develop
have an analytical mindset
are structured and have an eye for details, but also the ability to understand the bigger picture and how different processes are interrelated
bring energy and a collaborative spirit
have a proactive way of working and you enjoy identifying improvements and want to execute the changes


Skills we can’t do without
You have graduated from a Bachelor degree in Business, Finance or similar
Salesforce/CRM experience
Strong Excel knowledge
Experience from a sales related position (preferably Tele sales)
You have excellent skills in oral and written presentation in English and in Swedish


Perks & benefits
Next to a rewarding salary, we offer you the following local benefits in this position:
A stable company with high growth ambitions and strong market position, #1 payment company in Europe
Opportunity to develop yourself a rapidly growing and agile global organization
Employee Share Program. We win together as a team, and our long-term incentive plans are designed to give every Worldline a financial stake in the business they are helping to grow
Preventive healthcare
Benefit Portal with lots of good offers
And many others


Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on careers.worldline.com