CRM Solution Lead - Salesforce

Being in hypergrowth we need to be fast, flexible and agile in our decisions and way of working. Therefore, we want to maximize the use of the Salesforce platform; not only are we rolling out Service Cloud, but we also use Sales Cloud, Marketing Cloud, Field Service and Service Cloud Voice. All in all, we want to utilize the full capacity of the Salesforce platform.

The role
As CRM Solution Lead you’ll be responsible for collecting business requirements, architecture, solution designs and roll out. You’ll act as the link between the business and the technology, bringing technical solutions to the needs of the business. You will be reporting to our Head of CRM ( Jonny (https://www.linkedin.com/in/jonny-karlsson-8b8405a9/)) who is responsible for cross-cloud alignment and 360 view of the customer journey.

It also means working closely with our developers, translating the solution into high level/low level design, perform lead design/code reviews and follow through build phase and implementation.

The team handles the need of multiple business areas in five countries and you will together work to build and maintain a scalable structure that works globally across both business areas and departments. You will be responsible for building interfaces in Salesforce for integration with the other enterprise systems/products like Azure, Business Central as well as external partners.

In detail

- Review and analyze business needs and provide feedback to the functional domain architects and product owners in line with the product vision
- Document the architecture and design and provide direction to the development teams for implementation
- Work with Salesforce developers and IT-teams within Svea Solar to implement the technical solution associated with the requirements following the set architecture and design
- Perform QA during the build, test and ensure UAT cycle to safeguard build quality
- Plan and setup processes & tools for post-production support.


Simply put, we’re looking for a technical lead who can execute a future state technical vision with end-to-end ownership.

Are we a match?
Svea Solar is in so called “hypergrowth mode” and you’ll thrive here if you’re all about speed and agility. You love working in a fast-paced organization handling prioritization and re-prioritization as well as planning and re-planning (and re-re-prioritization and re-re-planning... We think you get it 😉)

If you like taking ownership, rolling up your sleeves and continuously moving forward on your own initiative rather than being told what to do. Well then this is a no brainer! On top of all this we hope that you (like us 😃) are a team-player who likes to socially engage and have fun together with your colleagues.

With this said, we have a few things that we find important to succeed in this role:

- Preferably 2+ years from working with Salesforce (Service Cloud specifically would be awesome)
- Salesforce certification
- Fluent in Swedish and English


Read more about Svea Solar: https://sveasolar.com/se/

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