CRM Specialist

foodora is now looking for a CRM Specialist to join our Marketing Team! This role includes a wide variety of tasks where you will work with creating the best CRM campaigns possible. You will ensure the CRM work is visible to all stakeholders, support stakeholders with key initiatives in the market and be supportive regarding technical CRM systems, to name a few (of very many and fun!) tasks. One thing is for sure - you will never get bored in this role. Are you ready for your next challenge in a fast growing environment? Join our ride and help us paint the world even more pink!

WHAT YOU WILL (BUT NOT ONLY) DO

- Plan, implement, execute, analyze and continuously optimize all CRM campaigns going out to the Customers

- Ensure the CRM work for the market of your responsibility is transparent, documented and visible to all stakeholders

- Build, document and maintain country profile, including key information such as offers, life cycles, ad hoc campaigns as well as any other information that is valuable within the market

- Ensure we test, learn and grow by continuously A/B testing improvements to automated CRM, as well as any potential ad hoc campaigns and perform regular competitor benchmarking

- Support local and and international stakeholders with key initiatives in the market

- Support the local team towards all operational and technical CRM questions in the organization

- Report on and own the KPIs within the Retention space

- Assist with quality control of reward mechanics

- Assist with quality control of commercial communications (delivery tasks)

- Other ad-hoc duties as required



YOU ARE OR HAVE

- Prioritization ability - You can think strategically and prioritize what needs to be done and when

- Solution oriented - You see solutions where others see problems

- Cooperative - You have no problems with making yourself understood, and can adapt your communication to all situations

- Result oriented - You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of challenging the status quo

- Business minded - What would foodora be without all amazing business minded foodorians? We will welcome your business mindset with open arms and ears!



REQUIRED QUALIFICATIONS

- Bachelor's degree in marketing or equivalent, with a strong data and product focus

- Minimum 2 years of proven relevant work experience in CRM, preferably in a fast-paced working environment where App marketing is the core

- Prior experience in handling a multi-channel platform, consumer communication, customer segmentation & managing CRM flows across several channels, including Push Notification, IAM, Email, SMS

- Hands-on experience with Braze or other similar CRM-tools

- You speak Swedish and English fluently

- Ideally experience with Visual analytics tools such as Tableau or similar and web analytics tools such as Google analytics



Start date: January/February

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check out our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance

- Employee discount at foodora (wohoo!)

- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance

- Benify

- Awesome AW’s and parties