CRM Specialist

CRM Specialist to Samsung Electronics

Are you interested in CRM and data driven marketing, wanting to continue driving Samsung into the future? Working in our CRM team, you will play a key part in developing and improving the great Samsung Experience to our end consumers through our loyalty program Samsung Members.Everything we do at Samsung is driven by our passion for excellence—and our commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.
Working as a CRM Program Specialist at SamsungSamsung Electronics Nordic is moving fast to further develop its overall digital marketing capacity. The aim is to provide best in class digital marketing communications to end consumers by delivering engaging, relevant, and timely content to increase the customer experience. In order to reach this objective, new digital tools are being implemented, as the focus on data driven marketing is greater than ever before.Working as a CRM Program Specialist at Samsung means that you will be responsible of defining and leading different CRM programs and campaign activities to support the acceleration of working with cross-channel data driven marketing. You will be working in a team where you will have the leading role of the defined project; responsible of the full delivery working from A-Z. You are comfortable working with digital platforms, and you comprehend the basic capabilities of different digital platforms (e.g. Adobe Campaign, DPM, Analytics etc.) to manage more complex data driven projects. You need to be able to define use cases together with different stakeholders within the organization and in the agency. You also need to have good networking skills to present and get buy-in from other stakeholders within the organization. You need to be self-motivated and know how to prioritize and make decisions.Samsung is now seeking for an experienced CRM Program Specialist, to lead, coordinate and execute with great speed and excellence. You need to have at least 3 years of experience working with CRM and digital marketing. The position is based in our Kista Office.

Main tasks & responsibilities

- Your main responsibility is to define, develop and lead CRM projects to drive retention, loyalty and incremental sales, working closely together with the CRM Manager
- Execute and follow up on decided projects
- Working with ideation of activities and relevant projects to the strategy
- Working with the segmentation definition and manage requests to internal and external partners working with analytics and insights
- Hands on daily operations to coordinate and ensure the best campaign executions
- Working in strong collaboration with internal and external stakeholders (including e.g. agencies and contact with the Samsung European head quarter).
- Manage dashboard tools, creating weekly and monthly reports.
- Prepare and create presentations for follow up and insights mainly in English.

Om oss

Bemanningsstyrkan är ett etablerat bemanningsföretag med mångårig erfarenhet och ett gediget kontaktnät i Stor-Stockholm som löser våra kunders personalbehov. Vi ingår i koncernen Veddestagruppen tillsammansmed Veddesta Distribution, Veddesta Transport, Multi Logistik och Rekryteringsstyrkan.

Bemanningsstyrkan är främst fokuserad på personaluthyrning, hyrköp och rekrytering inom lager, logistik, administration och ekonomi.

Det som driver oss är att få rätt människa och kompetens att matchas med rätt företagsklimat och arbetsuppgift. För att lyckasmed våra åtaganden är vi mycket lyhörda för våra kunders behov. Vi vet att personal är deras främsta tillgång.

Som konsult är du mycket viktig för oss och har du ambitionen att alltid göra ditt bästa så är du en av oss.

Vi söker nu för vår uppdragsgivare Samsung Electronic Nordic AB:s räkning en CRM Specialist för omgående tillsättning, uppdraget är på två år med stor möjlighet till förlängning.

Placeringen är på Samsungs nordiska huvudkontor i Kista Science City