CRM Specialist till Samsung

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

We are currently looking for a CRM Specialist to an exciting opportunity with our client Samsung! This is a consultancy opportunity, a contract starting as soon as possible until April 2023 with the possibility for an extension.

Job Description: Are you interested in CRM and data driven marketing, wanting to continue driving Samsung into the future? Working in our CRM team, you will play a key part in developing and improving the great Samsung Experience to our end consumers through our loyalty program Samsung Members. 

Samsung Electronics Nordic is moving fast to further develop its overall digital marketing capacity. The aim is to provide best in class digital marketing communications to end consumers by delivering engaging, relevant, and timely content to increase the customer experience. In order to reach this objective, new digital tools are being implemented, as the focus on data driven marketing is greater than ever before.

Working as a CRM Program Specialist at Samsung means that you will be responsible of defining and leading different CRM programs and campaign activities to support the acceleration of working with cross-channel data driven marketing. You will be working in a team where you will have the leading role of the defined project; responsible of the full delivery working from A-Z. You are comfortable working with digital platforms and you comprehend the basic capabilities of different digital platforms (e.g. Adobe Campaign, DPM, Analytics etc) to manage more complex data driven projects. You need to be able to define use cases together with different stakeholders within the organization and in the agency. You also need to have good networking skills to present and get buy-in from other stakeholders within the organization. You need to be self-motivated and know how to prioritize and make decisions.

Samsung is now seeking for an experienced CRM Program Specialist, to lead, coordinate and execute with great speed and excellence. You need to have at least 3 years of experience working with CRM and digital marketing. The position is based in our Kista Office.

Main tasks and responsibilities:  

Your main responsibility is to define, develop and lead CRM projects to drive retention, loyalty and incremental sales, working closely together with the CRM Manager. 
Execute and follow up on decided projects.
Working with ideation of activities and relevant projects to the strategy.
Working with the segmentation definition and manage requests to internal and external partners working with analytics and insights. 
Hands on daily operations to coordinate and ensure the best campaign executions. 
Working in stron collaboration with internal and external stakeholders (including e.g. agencies and contact with the Samsung European head quarter).
Manage dashboard tools; creating weekly and monthly reports. 
Prepare and create presentations for follow up and insights mainly in English. 
Required Qualifications & Experience:  Degree level in Business Administration, Marketing, Research, Economics or other related discipline, with a passion for digital marketing in general, and search enginge marketing and optimization in particular. 
Previous experience in Project Management
Proven record of working with digital cross-channel projects within CRM and have experience of relatable platforms (e.g. Adobe Experience Cloud)
You are familiar working with dashboards to support building segmentation strategies (e.g. Qliksense)
Minimum of 3+ years' experience working within digital marketing campaigns and excellence in delivery and execution
It will be good for if you have direct experience from email- and applications communication and marketing. 
Knowledge, Skills & Attributes:   Overall stron project management skills and the ability to work in a fast-paced environment
Has a creative mind in order to improve and develop the activities
Is a doer, detail oriented, proactive and structured
Interested in digital platforms and are familiar with CRM Campaign systems and DMP platforms
Interested in sales driven results and is a friend to Excel and PowerPoint
You speak and write Swedish and English fluently
The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant, and innovation is critical to a company’s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline. 

Our offer to you as a MultiMind employee: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave, and overtime compensation. 
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership