CRM Specialist to Samsung

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

We are looking for a CRM Specialist to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, a 2 year contract starting ASAP with possible extension.

The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

Job Description: In this role you will play a key part in developing and improving the great Samsung Experience to the end consumers through the loyalty program Samsung Members. You will be responsible of defining and leading different CRM programs and campaign activities to support the acceleration of working with cross-channel data driven marketing. In the CRM team you will have the leading role of the defined project; responsible of the full delivery from start to finish. Other main responsibilities are: 

Define, develop and lead CRM projects to drive retention, loyalty and incremental sales, working closely together with the CRM Manager 


Execute and follow up on decided projects


Working with ideation of activities and relevant projects to the strategy


Working with the segmentation definition and manage requests to internal and external partners working with analytics and insights


Hands on daily operations to coordinate and ensure the best campaign executions


Working in strong collaboration with internal and external stakeholders (including e.g. agencies and contact with the Samsung European head quarter) 


Manage dashboard tools; creating weekly and monthly reports


Prepare and create presentations for follow up and insights mainly in English 


Suitable Background: Academic Degree in Business Administration, Marketing, Research, Economics or other related field. 


Previous experience in project management


Proven record of working with digital cross-channel projects within CRM and have experience of relatable platforms (E.g. Adobe Experience Cloud)


You are familiar working with dashboards to support building segmentation strategies (e.g. Qliksense)


Minimun of 1-3 years' experience working within digital marketing campaigns and excellence in delivery and execution. 


Your Profile:  To fit in the role as CRM Specialist, you are comfortable working with digital platforms and you comprehend the basic capabilities of different digital platforms (e.g. Adobe Campaign, DPM, Analytics) to manage more complex data driven projects. You need to have good networking skills to present and get buy-in from other stakeholders within the organization. You are also self-motivated and know how to prioritize and make decisions. Other than this we also see that you are/have: 

Overall strong project management skills and the ability to work in a fast-paced environment


A creative mind in order to improve and develop the activities


Detail oriented and structured


Interested in digital platforms and are familiar with CRM Campaign systems and DMP platforms 


Interested in sales driven results 


Good skills in Excel and Powerpoint


Fluent in Swedish and English 


Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.

We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 


A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.


Participate in fun activities and events.


Generous preventive health care through beneficial discount on gym membership