CRM Support Engineer

Roxtec is the world-leading developer and manufacturer of modular-based sealing solutions for cable and pipe penetrations. Our flexible system is used within everything from the energy industry through to shipbuilding to protect life and assets from risk factors such as fire, gas and water. Roxtec is a rapidly growing group serving customers in more than 80 markets. Read more on www.roxtec.com (http://www.roxtec.com).

The position
As CRM Support Engineer, you will belong to a group of specialists responsible for pricing, demand, e-commerce, and the CRM system. It is part of the global marketing department, and the main interface is the global sales organization. You will be responsible for resolving CRM system user issues and challenges they might face. Since most of your interactions will be remote, the role predominantly depends on communication via phone, email and/or chat, and it is therefore important that you are not afraid of picking up the phone or making or taking calls.

Another responsibility is to be part of the onboarding and system training for new users and provide advice and guidance to less experienced colleagues to optimize the benefits and usage of the system. In this role, you will work closely with our CRM manager and participate in development projects to support the long-term CRM strategy. You will have a key role in identifying potential system and user experience improvements and to optimize system performance.

The employment is at the headquarters in Karlskrona.

Main responsibilities

• Provide day-to-day advice and technical support to our CRM users regarding specific operational/applications issues
• Train and educate new users in the system
• Give on-going training in the provided applications as well as new functions when added
• Implement and test new functions and applications
• Participate in development projects
• Create and update support documentation
• Contribute to improving the system usage
• Collaborate with our CRM partner in trouble-shooting and system development

Successful candidates

• Bachelor’s degree or equivalent experience
• Technical understanding
• Fluent in English (spoken and written)
• Previous experience in CRM system is a benefit

We pay great attention to your personal features. You are service-minded and responsible, and you have excellent communication skills and enjoy working in an international environment. It is also important that you are flexible and well organized with an ability to prioritize and execute tasks in a dynamic environment. You enjoy new challenges and have a personal drive to achieve our objectives. You can work individually, and at the same time maintain a high team spirit. To fit into the organization, you need to be customer-focused and have a humble attitude.
Speed, simplicity, and flexibility are key principles for us at Roxtec and should feel natural also for you.

Application
If you have any questions regarding the position, please contact Eva-Lena Andersson, Global Pricing Manager, +46 733 31 31 65, or Elin Jurjaks, HR Business Partner, +46 733 31 31 89.
Selection and interviews are made continuously, so send your application as soon as possible, and no later than 2022-05-23.