CRM/CLM manager in Stockholm

Job description
Are you an experienced CRM/CLM manager with solid knowledge of the operator and/or integrator business who wants to improve the LE customer lifecycle? Are you familiar with the key trigger points and touchpoints of a customer lifecycle within the operator/integrator business and want to make a change in the telecom business? We are looking for a process oriented CRM/CLM manager with strong project leadership skills with a strategic height but still with a passion for details. If you are up for this challenge and ready to start immediately, then make sure to hit Apply right away!


As a consultant at Randstad, you are employed by us and work for one of our clients. You have the same benefits with Randstad as with any other employer with a collective agreement and benefits such as a wellness grant, occupational health care, insurances and discounts on gym memberships. In addition, you are offered a range of career opportunities. You get the chance to experience different company cultures and to gain experience from different industries, which helps you in developing your skills and building a well-rounded CV. The position can include many contacts and hence, it is important that you have a good ability to cooperate with others and good skills in communication. As a person, we see that you are driven and used to work independently. If you are looking for an employer that offers different assignments and new contacts, then you will enjoy being part of Randstad.

Responsibilities
What you’ll do:
Project lead the work of setting an Engagement Model for the segments Large Enterprise & Public accounts including gap analysis. Aiming to improve cross- & upselling, NPS & retention.
Deliverables: Hands on Engagement Model (playbook), ready for the organization to start working according to and/or develop capabilities to support. It is likely that implementation of key parts in the playbook will also be included in your expected deliverables.
Participate as the Commercial representor in the Customer Experience Project (integrator services).
Lead by Product Management


Working hours
Full time, the assignment starts immediately until June 30th with a possibility for extension until august. 

Qualifications
What you need in order to be successful in this role:
An experienced CRM/CLM manager with vast knowledge of the operator and/or integrator business.
Knowledge about the key trigger points and touchpoints of a customer lifecycle within the operator/integrator business
 Well experienced with the new digital landscape of interaction and marketing automations role in a customer lifecycle
Process oriented with strong project leadership skills and have strategic height but still with a passion for details

 For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Application
2021-04-14, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: Nina Westerberg, nina.westerberg@randstad.se 

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.