CS Admin Samsung - ett års uppdrag

Contract: ASAP – The role will be 100% the first 6 months, after that at least 50% with possibility to higher work load if needed
 
The CS Admin is responsible for coordinating the Warranty and KPI related admin work as well as having the overall checks and control over LTP. 
KEY ACCOUNTABILITIES:
Control and analyze warranty claim.
Evaluate and coordinate warranty flow between purchaser and Samsung/SSC.
Managing our repair speed KPI. LTP (Long Time Pending) Tracking and handling, contacting partners.

Daily follow up with service partners on claim status for CS cases.
Monitor and assist in daily tasks with Spares and Warranty admin located at our shared service center in Rumania
Escalation for service related issues. (In-house and SSC). Working with an international view close together with our Shared Service Center
FOC (Free of Charge) ordering, providing help to Specialist and Technicians.
SAW approval and support, including WER checks
Extended Warranty registration

LIAISONS:
External: Service centers, dealers and distributors in the Nordic region. Samsung European Customer Center (ECC).
Internal: Customer Satisfaction, Indoor sales department, Finance department, Legal and Sales departments
Customer Satisfaction Administration Manager

QUALIFICATIONS REQUIRED:
High school (“gymnasium”)
Preferably SAP knowledge

EXPERIENCE:
Customer service/administration experience from the industry or logistics, or combination of both, is preferred.
Maybe you have experience from working at a call center or as a Technical support.

SKILLS ATTRIBUTES:
Analytical
Good communication skills
Service minded but with the ability to say no if needed
Good organizational skills
Team player
Strong power of initiative
Attention for details
Problem solving (“see” solutions)
Well presented and professional
Flexible
Good communication skills in English both written and spoken
Preferable fluent in Swedish or Norwegian  

Contract: ASAP – The role will be 100% the first 6 months, after that at least 50% with possibility to higher work load if needed

Does this sound interesting?
Selections and interviews will take place on an ongoing basis so do not wait with your application!

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