Customer Advisor

PinMeTo helps businesses get discovered, found and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map and social media platforms, including Apple, Facebook, Google, Instagram, Bing and many more.

We are now scaling the company quickly, and therefore we are in search of a Customer Advisor to take part in PinMeTo's Customer Success team. This position will be based at our office in Malmö, Sweden.

About the job & the team:
In this position, you will be a part of the PinMeTo´s Customer Success team, which is responsible for the customer’s PinMeTo journey after being set up and onboarded to the platform. As an Advisor your main responsibility is to optimize and broaden our customers' accounts in PinMeTo. By guiding, advising and educating the customer base you will bring value, prevent churn and in general - keep our customers happy!

Key Responsibilities:

-
Develop and maintain customer relationships, manage expectations and communicate both proactively and reactively to make sure customers get maximum value from PinMeTo, keeping churn low and making customers happy

- Expand the customer's knowledge and understanding of the PinMeTo platform, and how it can help them in their location marketing strategy

- Collaborate with teams internally to forward the user experience about the platform

- Conduct training and education sessions with the customer’s users.

Your profile:

- You speak and write excellent professional English & Swedish. In addition, professional level skills in German and/or Spanish are seen as a plus

- We believe you have excellent communication and social skills to effectively interact with customers. You have the ability to write succinct, crisp emails and of course have great phone manners

- You are open minded, driven and self-motivated

- You are methodical and able to prioritize and handle multiple customer cases

- Approx 3-5 years of experience of similar tasks, preferably with SaaS-company, digital marketing- or communication agency

- Background from any of the following industry sectors is seen as a qualification, but not necessary: multi-channel marketing, e-commerce, digital and mobile marketing, retail, brands selling directly to customers.

What we offer:

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness and diversity. We are energetic and in it for the long haul, and we value a healthy work life balance. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! 🧡