Customer Advisor for a Green Energy Company (German Speaker)

Are you passionate about making a positive impact on our planet while delivering exceptional customer service? Do you possess excellent communication skills and thrive in a dynamic and customer-centric environment? If so, we have an exciting opportunity for you to join as a Customer Advisor for a Green Energy Company in the vibrant city of Lisbon.
 
Your responsibilities and impact as Customer Advisor will be:
Primary focus is on reconciliations, supporting daily operations, customer inquiries, and maintaining customer files
Supporting candidates mainly through the phone, but also via email
Advise clients on their purchases
Resolves issues requiring in-depth investigation and/or research
Continually seeks opportunities to increase speed, efficiency, and accuracy

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and an excellent level of English
Being able to deliver deep analysis of customer data
Working independently and under minimal supervision
Previous experience in Customer Service is preferred
Having analytical and problem-solving skills
Being an attentive listener, comfortable and skillful at communicating with people
Living in or willing to relocate to Lisbon for an international career and life experience

What's in it for you?
Yearly salary of 15.700€ (x14 per year) + up to 150 € bonus/month
7€ meal voucher per work-day
Full-time job (40h/week), Monday-Sunday from 9 am – 6 pm, working on-site
12 months contract from the start
Yearly two-way flight ticket back to your home country (within the EU)
For international candidates, there might be a possibility for a relocation package
Training is paid 100%
Private health insurance from the beginning
A stable job and opportunities to grow within the company
A family-style working environment, while benefiting from an international and multicultural company
Opportunity to work for Top companies in the market

Your Future Company:
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.


Required language: German