Customer Advocacy Coordinator

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What You'll Do
As a Customer Advocacy Coordinator you will be part of the Custom Bioprocess Solution (CBS) Life cycle management team working with customer support and quality related tasks such as complaints and questions from our global market. As coordinator you will be responsible for driving quality improvements, leading CAPA investigations and implementation, act as field modification coordinator and analyze and report quality related trends together with the team.
You will have dedicated support from SME’s (Subject matter experts) for technical details, investigations and responses.
Who you are
In this role you are analytical, have customer focus and the capability to manage cultural differences. You have excellent communication and collaboration skills. You have English and Swedish as working language. Preferable also knowledge of Cytiva Bioprocess products to the Biopharma industry and experience of complaint handling, CAPA processes, etc. or similar.
You are also comfortable working at a high pace and to deliver quality on short notice.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
For questions please contact hiring manager Andreas Wiberg / andreas.wiberg@cytiva.com /070-6521005
Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.


Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
Keywords: Customer Advocacy, Customer Success, Customer Support, Quality, Kundsupport, kundservice, Kvalitet, Life Sciences