Customer and Agent Support Manager at BMW Northern Europe

BMW Group is delighted to be able to deliver cars, financial services, and customer experiences of the highest quality. Customers all over the world are proud to drive a BMW and MINI. Do you also want to join the team? Share your passion for the brand!
We are now looking for a Customer and Agent Support Manager to one of the world´s leading manufacturers of cars and motorcycles – the BMW Group. Are you ready to take on the role as Retail Support Manager in our future sales model (FSM)?

In this role you will be structuring and overseeing the support structures for BMW and MINI. You will be overall responsible that the right strategy is in place to meet the demands on the new business model and ensure that the processes align smoothly across all support channels and for all target groups (agent, customer, internal staff). This function will be part of the new business model core team but work across different departments and taking into consideration both the National Sales Company (NSC) and the National Financial Sales Company (NFSC). You will be reporting to the FSM Manager and FSM Rollout Manager.

What awaits you?
• A brand that is leading the way by continuously improving its business processes and IT-landscape
• An international environment where you cooperate with several teams
• Supportive colleagues and a friendly atmosphere
• Responsibility for our customer and agents support
• Responsibility for Internal sales support processes
• You will be working with defining and modifying our internal and external Agents Support processes for our Customers, Retail partners and Internal employees within the Future Sales Model (FSM)
• You will analyse the current setup of our Agent Support, identify conditions that need to be adapted and proactively implement necessary steps to create an efficient setup
• After rollout of the Future Sales Model (FSM) ensure quality and efficiency in Retail and Agent support
• Interact with relevant stakeholders within the business

What should you bring along?
• Several years of experience working as a Business Developer in Customer Service and Support
• Proven experience in setting up support centers/teams with focus on e-commerce
• Ability to think outside the box, developing premium customer and agent support
• Experience in automotive retail
• Basic understanding of systems/software´s and lifecycle management
• Logical thinking and easy to adapt processes and supportive applications

To be successful in this role you need to have experience in working in fast paced environments, be comfortable taking on a leading role and taking initiative. You are structured, driven, responsive and able to effectively work together with others. You also need to have well established communication skills and be fluent in English and Swedish (speech and writing).

What does it mean to work for BMW?
At BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together. Whatever your heart´s desire – in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.

Further information
The position is located at BMW´s Nordic head office in Sollentuna / Silverdal. The premises are modern and include a lunch restaurant as well as access to a gym. As a BMW employee, everyone gets the opportunity to drive their own BMW or MINI on favorable terms. You will be hired by BMW on a full time, fixed-termcontract until 2024-12-31 (with possible extension), starting immediately or by other agreement. Are you looking for an exciting challenge? Read more about BMW and your future career; https://www.bmwgroup.jobs/nordics/en.html?abc We look forward receiving your application at www.jurek.se in either Swedish or English. For any further questions please reach out to the responsible Recruitment Consultant Victoria Tjernström, victoria.tjernstrom@jurek.se