Customer Base Manager to a successful telecom operator!

Do you have 5+ years’ experience working with telecommunication? Are you an analytical person who wants to be a part of a big company? If you also have good understanding of the customer base management and retention process then we suggest you keep reading!
About the position
Perido is looking for a Customer Base Manager to our client, a greatly successful and famous telecom operator in Europe. This position is placed in Kista, Stockholm.
Your daily tasks
In this role, you will manage the retention driven growth of the company’s customer base and drive initiatives to increase the value of it. Your responsibilities include:
Planning and execution of initiatives supporting annual churn rates and retention
Responsible for adjusting to patterns caused by competitors including new launches, pricing and process changes and any other market developments
Development of proactive measures to target vulnerable customers and segments do deliver on targets
Developing insight driven propositions to relevant channels to meet customer needs and thereby improve the customer journey, and increase the total value of the customer base
Working cross-functionally to develop forecasts and tracking progress on key drivers
Working with customer operations to review inbound call volumes into save teams, assessing save rate and developing tools and campaigns



Your qualifications
To succeed in this role, we see that you are an analytical person. You’re driven by meeting/talking to different people and comfortable working in an English-speaking environment.
Are you the one we are looking for? Please send us your application as soon as possible!
Requirements
5+ years of experience (telecommunication or other subscription-based experience)
Good understanding of the customer base management and retention process
Used to measure and conceptualizing innovative customer base strategy & tactics
Good knowledge of Microsoft Office and financial analyses including ROI
Excellent communication skills, both oral and written



Contract type and hours
Full time. Consulting assignment until 2023-02-01. Start as soon as possible.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 32751 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/