Customer Behaviour Specialist

Excited by Big Data? Want to use your analytical skills to impact one of the world’s largest fashion retailers? Then this role might be perfect for you.
We work with transactional and demographic customer data to optimize our promotions and communication. Our goals are to provide customer insights that are the basis for operational and strategical business decisions.
We are currently looking for a Customer Behaviour Specialist to further strengthen the customer centric focus at H&M. As a an Analyst, you work closely with other functions to support effective business decisions. You will be a part of the whole process from idea, data mining, analysis and communication of results. Your responsibility will be to translate sales target into customer base growth and suggest actions to reach the target.


Your responsibilities include:
Working with large datasets, identify trends and patterns, and draw meaningful insights from customer behavior data
Translate insight into clear recommendations that drive data driven decision-making
Use of data visualization tools to spread customer insight to stakeholders within the company
Set targets, predict and analyze customer base development for H&M’s different markets
Help the company become even more customer centric and create a learning organization
Contribute in projects and respond to ad-hoc requests
Effectively communicate complex data insights and recommendations to stakeholders at various levels of the organization



Does this sound like you?
Independent, results-oriented and a problem solver: You need to be able to proactively identify the needs of the company and handle ambiguity, while also securing that the goals of the team are met
5-6 years experience working with big data and complex analysis
Experience in conducting customer / business analysis providing stakeholders with relevant insights and resulting in succesful (proven) decision making
Experience in contributing to and participating in Business Strategy developments
4-5 years experience in working with insights, converting insights into recommendations
Proven experience in development of BI reports and working with advance data analysis



Additional information
This is a full-time permanent position to start as soon as possible with placement in Stockholm.
If you feel that your experience, skills and ambitions are right for this role, please send your resume in English (no need for cover letter) latest the 9th of November. We will meet candidates ongoing, so don’t wait to send your application.
At H&M Group we strive to have a fair and inclusive recruitment process. Why kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.