Customer Care Administrator

Does helping to make life better for millions of people motivate you?
If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare – from the hospital to the home. We are looking for people who want to improve outcomes for healthcare professionals and their patients.

The Customer Care Administrator develops a culture of Customer Excellence through prompt and thorough handling of customer inquiries related to handling of customer problems, answering product and service questions. As a professional you offer qualitative solutions and ensure actions that meet our Molnlycke standard policies and requirements. For this role, we preferably see that you are located close to our sites in either Waremme, Belgium, Lilleröd, Denmark or Gothenburg, Sweden.

Your responsibilities:
• Handle customer demand: Receive and process orders and inquiries according to Molnlycke quality system procedures and guidelines. Track and trace customers deliveries from order registration to delivery.
• Manage anomalies: receive and process delivery and invoicing complaints. Identify and report discrepancies in any Customer Care-related processes. Whenever applicable, take ownership on corrective actions.
• Co-operate proactively with sales and other internal/external organisations in order to secure that consultative and appropriate support is given in order to achieve customer satisfaction.
• Manage all customer interactions (phone calls, e-mails,…) in local language in order to ensure professional and seamless communication.
• Handle recalls: coordinate activities with QA and logistics department in organizing returns with the customer.
• Adhere to all established safety procedures.
• Maintain a consistent and positive Customer Care image when interacting with customers.

Your profile:
Prior work-related skill, knowledge or customer/sales focused experience - Essential
Fluent spoken/written Danish and English – Essential
Knowledge of any other Nordic language - Beneficial
Knowledge of SAP and/or ERP systems - Beneficial
Previous medical industry knowledge – Beneficial


Customer Support skills:
Excellent communication and interpersonal skills
Positive and can do attitude
Excellent listening skills
Able to work as a team
Ability to work in a fast-paced environment
Detail orientated
Problem solver
Good analytic skills


This role covers a maternity leave for a start date ASAP with temporary contract running till 31/01/2023.

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!

www.molnlycke.com/careers

About Mölnlycke


Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home.

We specialise in:

Wound management: including dressings with Safetac® such as Mepitel® and Mepilex®
Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients
Surgical solutions: including Mölnlycke trays, HiBi® antiseptics and Biogel® surgical gloves