Customer Care Agent

OM WORKZ

Vi är ett auktoriserat bemanningsföretag som erbjuder dig en trygg, fast anställning med kollektivavtal. Vi tar ansvar för din kompetensutveckling, vi coachar och ger feedback - allt för att säkerställa att du får en lång och framgångsrik tid inom kundserviceyrket.

Vi ger dig grunden för ditt fortsatta yrkesliv. Vi vill att du ska vara den bästa möjliga kundservicemedarbetaren. Därför investerar vi både tid och pengar på att certifiera dig. Det gör vi för både din, Workz och våra uppdragsgivares skull. Certifieringen bygger på en rejäl grundutbildning följd av olika träningspass och löpande coachning och utvärdering, allt med fokus på dina egna utvecklingsbehov. Det kommer göra dig mer effektiv, trygg och glad på jobbet.

Tjänsten omfattas naturligtvis av kollektivavtal, vilket ger dig avtalsenliga villkor gällande lön, semester och pension.

Are you a customer-oriented person who is driven by delivering service with the highest quality? Do you have an interest in the car industry? Are you looking for the next step in your career and want to be part of a new exciting assignment? Then stop looking, you have found the right one!

ABOUT THIS EMPLOYMENT

Together with your team, you will work to maintain high-quality customer support where you are the link between the Group's various brands, the customer, and sales. You will help both existing and new customers via chat, phone, and email. In your customer matter, some administrative work is also added.

Your work will vary, where in addition to delivering a qualitative personal service to customers, you also have a responsibility to follow up on the customer's case to ensure quality and learn from the customer's feedback. You will actively work to identify areas for improvement within and outside your team to continue to develop the quality of your processes and customer dialogues. You also have an important role when it comes to being able to identify the customer's needs and at the same time transform the customer's interest in a sales opportunity.

WE ARE LOOKING FOR

To fit into the role of Consumer Relations Agent, we see that you have the following characteristics:

Service-minded - a genuine interest in delivering professional customer service
Stress-resistant, enduring, and flexible when it comes to tasks and situations
Enjoys collaborating and appreciates working in teams
Is a problem solver with high integrity
Driven by delivering on time with high quality

REQUIREMENT

• Flexible when it comes to working hours when evening and weekend work occurs
• You speak and write fluent Swedish and English
• You have a full high school education
• Good computer skills
• Previous experience of customer service/customer contact
• Experience in sales is an advantage but not a requirement

WHAT WE OFFER YOU

Workz is specializing in customer service. As an employee with us, you get a solid education in various parts of customer service. You also have the opportunity to become certified in customer service, something that is perceived as valuable in the labor market.

Our offer to you as an employee of Workz Sweden includes, in addition to the terms of the collective agreement, a dedicated consulting manager who trains, develops, and is available to you as a consultant.

PRACTICAL INFORMATION

Start: TBD
cope: Full-time
Salary: By agreement
Location: Torslanda, Gothenburg
Working hours: Mon-Fri 08-20, Sat-Sun 10-18

CONTACT

For more information about the service, contact rekrytering@workz.se