Customer Care Agent

As a Customer Care team member you act as the heart of Once Upon. By putting people in the center of everything, your goal is to ensure the best customer experience – not only in your daily contacts with our Once Uponers (all our amazing customers!) but also from your valuable input to the development of our services and products. You support all customer matters through a variety of online channels on your day-time job with flexible working hours.

You are always welcomed as your own unique self at Once Upon, and celebrated for the expertise, perspective and commitment that you bring to the team. As a member of the Customer Care team you will have a great opportunity to develop in the direction of your own expertise or interest. So, if you are ready for more happiness in your life and believe that you can bring value to our Customer Care team - keep reading!

About the role

Once Upon is in a very exciting and expansive phase and you will be an important part in helping us meet the growing demand from customers in existing and new markets. We are four colleagues in the Customer Care team and are now looking forward to welcoming two new colleagues.

What you’ll do:

You will meet with and give outstanding service to our Once Uponers through online channels like our website and email, but also through Instagram, Facebook, Google Play and App Store. As a Customer Care team member you assist customers with technical issues as well as general questions. You collect and analyze customer feedback and communicate the data and insights to the rest of the organization, giving us direction in product development as well as other strategic decisions. You will also be a first-hand contact with our printing houses, which today are located in five different countries.

Your background

To be the perfect fit for this job you have a proven track record of delivering excellent customer experience. You probably come from a job within customer support and you are a digital native who naturally guides others in app- and technical environments.

Since our Once Uponers are all over the world we value the addition of different cultures and languages to the team. You have excellent written communication in English and Swedish. If you are fluent in other European languages (such as German, French, Dutch or Italian), that will be of great value in this role.

Who you are

This position requires high communicative skills more than anything. The way you listen, understand and respond to our Once Uponers will be the key to succeed in your new role. We offer a flexible working environment and believe that you, a true problem solver and self-motivated colleague, will flourish and genuinely thrive in this team.

You will join a group of colleagues and friends who always support each other and who aren’t afraid to step up together and deliver as a team when work gets intense. You are a collaborative colleague who enjoys partnering closely within and across teams to create impactful and purposeful communication.

Working at Once Upon

Our app was created to help people save their favorite moments in an easy and fun way, a little at a time, making everyone’s memories shine. And that’s how we want our workplace to be too – life (and work) at Once Upon should definitely be filled with happiness. Because happiness is the key to success, not the other way around. Right?

We strive for a safe, caring environment that gives everyone space to be their whole self, all the time. If you feel free and have fun at your job, it is easier to feel passion and responsibility for what you do. We always dare to do what we believe in – failing at something is not the opposite of succeeding in the long run. And we always strive to make things better, for our Once Uponers, for our planet and for each other.

Through innovation, co-creation, transparency and our collective knowledge as a team we always aim to bring value to our Once Uponers. And that collective brain grows with every new colleague that we welcome to the team, enriching us with new perspectives, experiences and views on life. If you’re looking for a little more happiness in your life and feel like working at Once Upon would be fun, well, that new colleague might just be you!

Want to know more about Once Upon? Please check out www.onceupon.photo

Location

Our headquarters are located in Skellefteå, in the North of Sweden. If you don't already live here, we are always happy to help and welcome new people relocating to our city. So don’t let anything silly like not living in Skellefteå at the moment stop you!

Your Application

If you think we might be the perfect fit for one another, we can't wait to hear from you and get to know more about you! This is how we want to get to know you: Submit your resume and a personal letter on our website. In the personal letter we want you to, as clear and distinct as possible, tell us what you will bring to the table in the Customer Care role. A hint: take a look at and reflect on our core values, since they perfectly describe who we are and how we do things. We want your application in English.

Shortlisted candidates will receive a link to a digital screening test and the following step in the recruitment process will be an interview.

If you have any questions about the job or work at Once Upon, don’t hesitate to contact our in-house recruiter Linnéa Engman at +4670-3917434. Last day of application is September 26th, but applications will be considered continuously.


At Once Upon you have the chance to be part of something that truly makes people happy. We want to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. Today, there are just over 30 of us working at Once Upon. The app is translated into 12 languages, has been downloaded over 2 million times, with books delivered to over 87 countries, and we’re still growing!

To be the best we can possibly be, we need all kinds of people that are able to look at things from all kinds of perspectives. That’s why we need you, with your unique background, experiences and view on life. Want to be part of our story? Get in touch!