Customer Care agent - Finish speaking

MSX International on globaali yritys, joka tarjoaa autoteollisuuden konsultointipalveluja liiketoiminnan kehittämisessä, mutta myös ulkoistettujen kokonaisratkaisujen avulla. Olemme ylpeitä asiantuntijatiimistämme, joka tuottaa korkealaatuisia mitattavia tuloksia ja edistää yrityksen näkemystä olla "kumppanien valinta" kaikille asiakkaillemme ja sidosryhmillemme.


If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!
 
Our customer Polestar is an electric performance brand, determined to improve the society we live in by catalysing the change to sustainable mobility. They are a global team of highly talented individuals who share a passion to change the world. They challenge conventions and they challenge theirselves for the purpose of innovation. They also believe innovation is a team effort and that just like each component is critical to the performance of their cars each person working at Polestar is as important to the team and its performance.

This job gives you the unique opportunity to drive the people experience in a newly established global tech company– you will shape Polestars story from the very first chapter.
 
What you will do
As a Customer Care Agent your job is to consistently deliver an outstanding, personal and customer experience addressing the needs of current and future customers across the shopping and ownership journey. As a Polestar brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life.

Excite, engage and educate prospective buyers and current owners through inbound and outbound activities, across an array of channels.

Passionately educate customers about the Polestar brand and their products, and efficiently and reliably guide customers through a hassle-free service experience, by providing helpful and timely answers and seamlessly connecting the dots.
 
Always put the customer first. Figure things out. Learn and share back so that they can constantly improve the Polestar customer experience and ensure their customers feel cared for and get the help needed.
 
Who are you
• Positive, enthusiastic and passionate about people and electric cars
• Works collaboratively with the team to get things done and create a positive atmosphere
• Ability to learn, understand and clearly convey brand, business and technical concepts in a simple way
• Strong communication skills (oral and written) with attention to tone of voice/details
• Humble and assured, respectful of others and an outstanding listener
• Curious, eager to learn and try new things
• Customer, focused and dedicated to exceeding the expectation of customers
• Customer service experience from sales oriented premium brands desired
• All candidates must be able to successfully pass a pre-employment background check and language tests (Finnish + English + Swedish)
• Must have and maintain a valid driver’s license

• Ability to work evening hours, weekends and holidays. The team are available for the customers both evenings and weekends.
To succeed in the role as Consumer Care Agent we believe that you have a genuine interest in providing professional outstanding customer experience and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines. You are a self-driven person with a proactive approach, a problem solver and a flexible team player.
 
 





Krav:

Körkort:
* B (Personbil)