Customer Care Analyst to Electromobility-brand

In the role as Customer Care Analyst you will join an electric performance brand, focused on uncompromised car design and technology. The brand is at the center of Electromobility, introducing world-class electrified cars and innovative, customer- focused services and offers. They aim to improve the society we live in by accelerating the change to sustainable mobility. Do you want to join a global team of highly dedicated individuals who share a passion for electric mobility? Apply today!

Information about the position:
Professionals Nord is looking for a Customer Care Analyst on behalf of our client. You will work as a consultant for Professionals Nord. As a part of "PN" you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Our client is a fast growing company and your recieve the opportunity to grow within their organization.

The Customer Care Analyst will be responsible for analysing the Customer Care department´s operations and providing recommendations on how to improve the productivity and customer experience. The responsibility also includes managing global forecast andresource planning, working closely with the Insights & Analytics department for customer insights and support Customer Care with analyses in strategic service development projects.

 

You are offered:

• A position in an international organization
• The possibility to work with an exciting, environmentally conscious and innovative product
• To be a part of a flat organization with a Go-Get-Attitude

This recruitment process is handled by Professionals Nord and Polestar´s wishes are that all questions about the position go to info@professionalsnord.se

 

Work Tasks:

• Manage global resource planning and forecasts, and own the forecast process
• Work closely with the Customer Care management team to analyse implications of new service requests, and strategic and operational initiatives
• Manage root-cause analyses to support in improving the contact centres operations
• Work closely with the Insights & Analytics department to gather, analyse and visualize customer insights
• Based on customer insights, recommend input to the support sites (e.g. the FAQ section)
• Manage analysis projects within Customer Care
• Perform vendor performance analyses
• Deliver compelling insights to help drive evidence-based service design decisions of the customer support
• Support with analyses in strategy development

We´re looking for these competences:

• Academic degree in Engineering, Computer Science, Economics, Mathematics, Statistics or equivalent
• Previous experience comparable role, preferably experience from resource planning and forecasting
• Has very good knowledge of Excel, PowerBI and other relevant tools
• Has very good knowledge of English in speech and writing

It is an advantage that you have good knowledge of, or have previously worked with Salesforce and/or Customer Support domain.

Your personal competences are crucial to how well you will thrive in the role of Polestar. You are therefore driven, take on your work tasks with integrity and appreciate a workplace where you as an individual can make your mark on future ways of working, this with a lack of prestige. You have a customer centric mindset and enjoy to give presentations.