Customer Care Associate (Turkish Speaker)

+++ Please apply only if you hold EU citizenship or a valid work permit for Portugal +++ 

Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here!

Your responsibilities and impact as a Customer Care Associate will be:
Respond to customer inquiries, emails, web contact, and orders as well as being involved in order fulfillment and post-sales related activities 
Call and qualify new potential clients and leads
Understand customer needs and provide appropriate solutions
Up-selling and cross-selling
Building and enriching their database
Create business opportunities and increase revenue from accounts
Ensure close communication with the team to share information 
Ad-hoc support
Be a team player and participate in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:
You have a native level of Turkish and a good level of English
You have EU citizenship or hold a valid work permit for Portugal
You are motivated, reliable and committed to your work
You have a previous experience in sales
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities

What’s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts (depending on the project you are working on)
Salary conditions* – 2 options:
Including free accommodation (shared flat, all bills included): 1068€ gross/month 
Excluding accommodation: 1360,00€ gross/month
Private health insurance after 6 months of contract (in addition to standard insurance)
*Approx. 20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries wages *Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU). Help in paperwork, opening a bank account, etc. upon your arrival.
A company that fully supports you and wants to make your experience great
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
A dynamic, open-minded, and multicultural environment, including 82 different nationalities
A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment
A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.
Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles

Your Future Company:
Our client is recognized as the Best Customer & Sales Service Solutions provider in the world and they are looking for motivated candidates to join their international team, including 82 nationalities. Located in Lisbon, you will find a company that takes care of you. From your career development, language skills, and accommodation to your social integration.

What should you expect from living in Lisbon?A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Turkish speakers in Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Turkish