Customer Care Consultant (Dutch or Flemish Speaker)

Moving to Valencia and working as a Customer Care Consultant by providing clients the best solutions. Doesn't that sound exciting?

Living in the healthiest city in the world and next to that, having big opportunities to grow on a personal and professional level. Being surrounded with great nature and sunny weather. To sum it up, working in an international environment with flat hierarchy. 

So, are you ready for this exciting step in your life?

Your responsibilities and impact as a Client Care Sales Representative will be:
Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
Providing product information to the customer (e.g. subscription, payment and technical requirements)
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

Skills, qualifications and interest you need to succeed in this role:
Dutch native (or Flemish) & English fluent
Committed and dedicated
Team player with strong listening skills
Service minded person with the ability to handle conflicts in a constructive manner
Being a strong communicator
No experience needed

What's in it for you?
Type of contract: Indefinido
Working hours: 39h/week, Mon-Fri 09:00 - 20:00; 
Sat 09:00 - 18:00
Monthly bonus even 250€
Training 2 - 4 weeks and working with a buddy system
Hybrid system, just a few days at the office
Spanish lessons
Constant, on the job training
International environment
Support from the company regarding paperwork (NIE and SSN)

What should you expect from living in Valencia?
A cosmopolitan city with a modern look and a rich history
Colourful Fallas fiestas serving tradition and fun at the same time
Sunny and warm weather that you will enjoy all year long
A delicious gastronomic culture including famous paella
Beautiful surroundings of nature and beaches
Up-and-coming start-up paradise

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona & Valencia.

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Required language: Dutch