Customer Care Development Manager needed!

Do you want to work for a global and innovative company focused on electric cars? Are you a driven, well-structured, and prestigious person? Here awaits a meritorious assignment with a lot of responsibility! Is this the next step in your career? Keep reading to find out!
About the position
We are looking for a Customer Care Development Manager for our client, a successful and fast-growing electric car company based in Gothenburg, where this service is located. You will lead a diverse function within Customer Care which includes defining the strategic direction of Global Customer Care.
Your daily tasks
You will be working to improve the processes, ways of working and manage transformational projects. The Strategy and Service Development team has the important responsibility of defining the strategy of Global Customer Care, to facilitate a world class customer experience. The focus in this role is to lead a team strategically and operationally within their respective functions. You will coach, train, and support your team members. These are your responsibilities:
Establish overarching direction and strategy for the functions you will engage in.
Work closely with various internal stakeholders such as Customer Experience, Digital,
Customer Care Centres, and market teams.
Collaborate with local market organizations to secure scalability, consistency, and performance.
Act as the Project Manager for the in-housing of our Care Centres.
Carry out various people management responsibilities i.e., leading, coaching, providing feedback, administration, etc.
Secure and share relevant insights, reporting and KPIs both within your function and across the wider company setting
Managing budget processes.
Managing prioritization processes.
Competence requirements

Your characteristics
To be a great fit to this role, we see that you are experienced within the area which makes you a confident colleague. You see solutions to every challenge and thrive when solving problems in a structured and analytical way. You are self-motivated, prestigious, and a great team member. We also believe that you are a multitasker with a high attention to detail, who aspire to learn more every day. Furthermore, we see that you work with the customer in focus!
Does this sound exciting?
We look forward to reading your application!
Qualifications:
You have a BSc or MSc degree in relevant field
You are a skilled and experienced project manager, used to work in an international environment with large scale projects covering multiple areas/functions and senior stakeholders
You have experience in leading business development initiatives
You have a minimum five years of experience in a role that includes leadership and management responsibilities.
Previous experience of Contact Centres is highly desirable
Excellent communication skills, both spoken and written English and Swedish

Contract type and hours
Full-time consulting assignment until February 2024. Start 11th of January 2023.
Application
Please apply on our website perido.se/lediga-jobb/. Click on the apply button in the job ad and fill in your information and attach your CV. We recommend that you submit your application as soon as possible as the selection is ongoing. Note that certain information regarding the assignment and/or the client company may have been deliberately disclosed from the advertisement. If your profile matches what we are looking for, the responsible recruiter will give you all the information you need.
The recruiter responsible for this position is Sandra Gudmundsson, you can reach her/him viasandra.gudmundsson@perido.se.If you have questions, you are more than welcome to contact us at fraga@perido.se and one of our recruitment administrators will do their best to help you. Always enter the reference number 33532 in the subject line.
About Perido
Why are we called Perido? It is from the Latin word Peridoneus which means "well matched". Matching our consultant's competence and career focus with our client’s needs is what we do best! Perido is a consulting and recruitment company in the white-collar sector that helps you to the next step in your career and our vision is for everyone to thrive and be engaged at work. We have grown steadily since the start in 2003 and today we are 50 employees internally and over 900 consultants on assignment all over the country. As a Perido consultant, you become an important part of our organization and you grow together with us by strengthening our clients' organizations with your skills. Please visit our website www.perido.se for more information.