Customer Care Engineer to TeliaSonera International Carrier

Arbetsbeskrivning

Key responsibilities
- Take care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax)
- Log all actions taken, and contacts with customers, in the appropriate system
- Perform in-depth level of troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
- Keep track of SLA thresholds and commitments and chase information
- Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
- Write reason for outage reports to customers upon request
- Contribute to the process and routine's development and improvements and share knowledge
- Exemplify the company values & code of ethics in the daily workflow

Work offer: Part-time job with a minimum of 40%. Start as soon as possible. On this job you will be employed as a consultant through Magna working for our client.

Opportunities: This is a unique opportunity for a student in network and/or telecommunication engineer that wants to take on opportunities in a large and international company.

Kundföretaget

TeliaSonera International Carrier (TSIC) is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities.
Customer Care is TSIC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale user's world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. Customer Care is a technical customer support with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are required to be scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.


Din profil

Qualifications and skills needed
- Ongoing studies at a technical university with at least 2 years of studies completed
- Excellent/fluent English (written and spoken) on a highly technical & professional level
- Excellent communication skills over telephone and in writing
- A technical knowledge, experience, understanding and interest of Telecommunication technology

Meriting
- Cisco/Juniper certification and/or understand of signalling
- Russian or Spanish on a fluent level

Personal skills:
- Service and business minded
- Indifferent to a stressful environment
- A team player with a great sense of responsibility
- Good understanding of a multi-cultural environment and interest to work in such
- A self-driven problem solver with strong analytical capabilities
- Able to handle several issues simultaneously
- Able to easily learn and adapt new routines, support systems, technologies

Interested? Send your application by clicking the "Ansök"-button, please apply as soon as possible since applications will be selected continuously. If you have any questions regarding this position you are welcome to contact louisa.bjorklund@magna.se We don't process any applications through e-mail.

Vårt företag

Vi är en samarbetspartner som hjälper företag att utveckla, utmana och förbättra organisationer inom bemanningslösningar och rekryteringsuppdrag. Vi hjälper våra kunder med allt ifrån juniora tjänster till chefs- och specialistroller. Våra kompetensområden är HR & Lön, Ekonomi & Finans, Kundtjänst & Administration, Marknad & Försäljning, It & Teknik, Handel & Logistik, Industri.

Vi önskar en blandad arbetsstyrka och välkomnar mångfald och sökande oberoende av t ex funktionshinder, kön, etnicitet, ålder och sexuell läggning.
Vi är ett auktoriserat bemanningsföretag med kollektivavtal, försäkringar och tjänstepension.

Varje människa har en fantastisk potential. Det är viktigt att ta till vara på alla människors kompetens och erbjuda dem möjligheten att uppnå sina drömmar. Genom omsorgsfullhet, väl fungerande rekryteringsprocesser och hög kompetens hjälper vi människor och företag att mötas och lyckas tillsammans. En bättre värld helt enkelt!