Customer Care Hero - Team International

At Nordic Nest Group, we are confident that there are many companies that would agree that customer satisfaction is important, something actively pursued. But for us, it's more than that. We don't just want satisfied customers; we want to create value far beyond the purchase itself. We aim to create the world's best customer experience, and we do that by genuinely caring about our customers. Now we are expanding Team International with more stars who want to be a part of our journey and help our customers create a home to love.
Are you motivated by a role with a lot of responsibility where you get to contribute to an outstanding customer experience, and at the same time find constant improvements? If yes - this could be the right challenge for you!
About the role: We are a big team with different nationalities, working together with a high tempo and a high level of energy. Our goal is to deliver the worlds best customer experience, but also to have the worlds most motivated team - which we are creating together by helping each other and having fun a long the way.
As a Customer Care Hero your main responsibility will be to ensure our customers to have a great experience helping them to solve issues via telephone, e-mail and chat.
If you get motivated by continuous improvement in a responsible and social role, this opportunity is the right challenge for you!
Your main duties will be;
Greet our customers and handle matters via phone, email and chat
Deliver first-class service through a caring and solution-oriented approach
Work to create world-class customer satisfaction in every single step
Work towards set goals


About you:We value your personal qualities at lot. To succeed in the role, we want you to have a passion for customer service and understand that it is the "extra thing" that makes all the difference. You love to take responsibility for creating the world's best customer experience. Therefore, it is important that you are a person that listen, communicate well, and have the ability to make others feel great. You find it easy to learn new things and enjoy working in a fast-paced and energetic environment with rapid changes.
It is important that you have a structured work approach and take significant personal responsibility. We highly value self-leadership as it demonstrates commitment and that you work proactively and take initiative. This creates a more efficient work environment and gives us the opportunity to build strong and more meaningful relationships with our customers.
Team spirit and commitment are vital parts of our culture. Therefore, it is important that you enjoy being part of a committed team and contribute to team spirit to collectively achieve our set goals.
You can communicate very well in speech and writing in English and also in either Polish, Dutch, Finnish, Italian, Portugese and French. In addition, we see that if you are also fluent in Swedish it is meritorious.
So, are you ready to be a part of the team?This position is a part-time employment with possibility to work full-time during periods.
The working hours are flexible, we normally work during day time, but there may also be during evenings and weekends.
Start date according to agreement but preferably in November. We are working together at our office in Kalmar, working remote is not possible for this role. Applications will be gone through on going.
We are convinced that your attitude and personal characteristics says more about you than your previous merits and education. Therefore, we send out personality tests for all our candidates early in the recruitment process.For questions about the role you are welcome to contact David Carnelius, Department Lead, via email david.carnelius@nordicnest.com.We look forward to your application!
WELCOME HOME!