Customer Care Manager

Schneider Electric has a great opportunity for the right person to join our team as a Customer Care Manager. This position is accountable for providing a high level of customer service for all customers, internal and external.

Your main responsibilities
* Manage a Customer Care Center.
* Implement company policy, define roles, targets and objectives.
* Communication with Customer Care centre staff, other departments, customers and external organizations.
* Create an effective and efficient organization. Responsible for reporting and budget.
* Development and management, evaluation and planning development
* Manage processing operations of incoming orders in interface with front office.
* Update the data related to the orders
* Be the interface with the customers in order to develop service and relationship
* Be the interface with business units in strategic developments

Qualifications and Skills
* Bachelor degree
* Experience from a similar position, 3-5 years
* Strong leadership and communication skills, previous leadership experience crucial
* Preferable Lean administration knowledge and SAP knowledge
* Knowledge of MS Office (PowerPoint, Excel)
* Excellent skills in Swedish and English, both spoken and in writing
* Self-driven and goal oriented

What do we offer?
We offer a professional, progressive and multicultural environment for you to grow personally as well as a wide range of benefits offered by a global company. If you are a business minded and results oriented person with a proactive and 'problem solution' mindset, then you will enjoy working in this position and within our team. You will have contacts with your direct colleagues around Europe and within the Schneider Electric Group.

Interested?
We process applications running and encourage you to register your interest as soon as possible. Please apply through our website www.schneider-electri.se/jobb or "ansök här", the link below. For further information please contact Jan Lagerstedt, tfn 08-685 11 38.

We look forward to receiving your application!

Schneider Electric is a global specialist in energy management with more than 160,000 employees and operations in more than 100 countries. The company has a strong focus on energy efficiency and offer integrated solutions for industrial automation, security, building automation, uninterruptible power supply, power distribution and electrical installation. Schneider Electric is listed on the French the stock market in Paris and in 2013; sales reached to 25 billion Euros. In Sweden, the Group employs almost 2,000 people. Read more at: www.schneider-electric.com/se