Customer Care Manager

Ascom is an innovative healthcare company, partnering with ambitious customers globally to help them bring their vision to life. Our software and digital communication solutions provide safety, security and efficiency to hospitals, long-term care institutions and other industries. We are looking for skilled, driven and creative individuals with a strong passion for helping us grow – and therefore we need you!
Working in our Services & Operations team as a Customer Care Manager, you will be responsible for leading and driving the customer care team function in Sweden.
In particular, you will get involved in:
Building and developing high-performing Support teams, individuals and processes
Daily management of the Customer Care function (customer support, service contract management and pricing).
Assure the customer support process by securing sufficient capacity and competence.
Define SLA levels applicable for the country as well as contract price matrix.
Grow the customer satisfaction and secure management and escalation paths on any customer escalation.

And you are…
Tertiary qualified in Business Management, Economics, Technology, or a related discipline with extensive experience in Customer Care, including leadership experience. Fluency both spoken and written, in both Swedish and English is required.
We would love to hear more about you so please send us your resume no later than April 22nd.
We offer you…
Great people to work with - Work in an international environment with like-minded people in a unique mix of young and experienced colleagues that strive for quality, impact and team success.
The opportunity to shape the future of Ascom - See your own impact on how things are done in Ascom, take responsibility for projects and capture the opportunity to shape the future of the company.
Steep learning curve - Embark on a career in a fast-paced environment that provides challenging and stimulating work and related developmental guidance and support.

Together we can make a difference in the lives of the people who benefit from our technology.
To learn more about what we do, visit us at: www.ascom.com