Customer Care Programs Manager

ZEEKR is a premium electric vehicle and technology solutions brand from Geely Holding Group, China’s largest privately held automotive company. The ZEEKR brand and its first car, the 001, were unveiled at a brand night prior to Shanghai Auto Show in April 2021. What ZEEKR pursues is to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff, covering China, Europe, North America and other places.

Hand on heart - aren’t you a bit bored with your current, mundane job and yearn for a little more flair and pizzazz? Wouldn’t it be awesome to be part of launching a new premium mobility brand in Europe? If, like us, you thrive in an innovative and fast environment and love to get your hands - but not your car! - dirty, ZEEKR might just be the place for you.

Please, join us at ZEEKR as Customer Care Programs Manager and become a part of a fantastic journey. Responsible for developing innovative digital programs to improve customer satisfaction, retention & revenue outcomes. As well as championing closed loop processes and developing learnings from trend analysis to continuously improve the ZEEKR customer experience.
As our Customer Care Programs Manager you will work closely with the Customer Care management team members, as well as the department colleagues.

You will interact with many areas in the ZEEKR organization, as well as external partners. To be a part of our team, you need to carry strong leadership skills, be very flexible, and always ask yourself how you can contribute to the department’s goals and challenges. You will be a part of an open-minded and supportive team, where we together create and develop for success! We are striving to have a flat and flexible organization, where everyone can, and will, make an impact.

This is what you will do most of the time:

- Develop omnichannel Customer Experience measurement and improvement programs, through surveys, digital assessment, and other creative approaches.
- Lead and deliver a dynamic strategy to develop strong customer loyalty to ZEEKR Customer Care and build towards the next ZEEKR car purchase.
- Lead the development of dynamic customer journey communications throughout the ownership experience, to provide customers with engaging and innovative offers and drive loyalty & Customer Care department revenue.
- Leveraging full end-to-end and joined up digital solutions whenever possible.
- Management of customer communications through your team including development of trend analysis to continuously improve the ZEEKR customer experience.


You have probably done something like this:

- Documented experience from IT/Project Management area.
- Experience of a consumer-focused background is desirable.
- Experience of developing digital programs and solutions (eg e-commerce, apps, customer journey/ service process tools) in either automotive or a comparable industry is essential.
- Experience from the automotive industry is beneficial.
- Strong analytical skills and a data first approach.
- A natural communicator, with an excellent ability to motivate all kinds of people.
- Strong managerial experience.


To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

We think that you:

- Have a strong people and customer centric mind and behavior.
- You have an entrepreneurial approach and dare to make decisions.
- A strong communicator and fluent in English.
- Are already based in or have the desire to relocate to Amsterdam.


Do you want to join us in our journey? Welcome to contact us for more information:

Kristina Larsson Djokovic, Senior recruiter, kristina.larsson@cevt.se, +46 72 988 85 44 for questions regarding the recruitment process.

Last Application date: 2023-01-08

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

In the recruitment process for this role a background check will be carried out for the final candidate.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.

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