Customer Care Representative

We are looking for a new member to our Customer Care team in Uppsala working toward Europe, the Middle East and Africa. This position’s responsibilities are to provide great service to our customers, fulfilling customer orders and supporting our internal functions. Our goal is to uphold a high standard of customer satisfaction.
Role description
Your closest team members will be the EMEA Customer Care team but you will also collaborate and interact with our finance department, account managers, field application engineers, system administrators, the technical support team and our other Customer Care colleagues around the world as well as external customers.
The employment entails:
Responding to customer enquiries.
Order processing, packing, and shipping.
Invoicing.
Organization and upkeep of the warehouse.
Helping customers with license questions, installation problems or simpler technical troubleshooting.
Assisting internal functions.

Do not be surprised if other temporary assignments occasionally take priority or are added to the to do list – for instance tasks related to campaigns or projects. Since our department’s responsibilities are growing, additional or related tasks might be added.


Who are you?
You apply for this position with a genuine interest for customer service, order processing and troubleshooting. Helping our customers and internal functions is a big part of the job and you therefore have good collaboration skills and are communicative and relationship-building in contact with both customers and colleagues.
To enjoy this position you need to be comfortable in an office with a high working tempo and strive to have control over the enquiries that we get. You are attentive and structured even if the workload is high at times.
Since IAR Systems is a global company with mainly international clients, it is imperative that you have proficient English skills in both speech and writing. To get into the role quickly it is a plus if you have experience from customer facing roles, administrative work or logistics – but it is not a requirement. We highly value a personal fit for the role.


What are we offering?
You will be part of a multi-cultural and global business in a fast-growing industry, an organization where every co-worker’s individual role is a very important part in the big picture. We are welcoming, open to new ideas, and take pride in our achievements. We offer you the opportunity to work in a knowledge-sharing environment with a strong team spirit, where curiosity is valued. We will support you in growing both professionally and as an individual. We are problem-solvers and take on new challenges with excitement and energy, which is why we place great emphasis on your personal qualities and their alignment with our values.


About IAR Systems
IAR Systems is a truly global company at the top of our industry, providing world-leading software for building embedded applications for more than 35 years. We supply the tools and services that make embedded systems development fast, efficient and reliable, enabling our customers worldwide to deliver better products to their markets faster. Working with us, you will be part of a dedicated team of more than 200 employees worldwide, all proudly working together to provide the most competitive customer solutions. I.A.R. Systems Group AB is listed on NASDAQ OMX Stockholm.


Are you the person we are looking for?
Please email your application with cover letter and resumé/CV today, and put “Customer Care Representative” in the subject line. Selection and interviews will take place on a continuous basis and the post may be filled before the closing date, so apply as soon as possible. We look forward to receiving your application!
Do you have questions about the role?
Contact recruiting manager: Jenny Holmin
Email; jenny.holmin@iar.com & Phone; +4673 505 15 24