Customer Care Representative for B2B tech company

Join our team!
We are looking for a new member to our Customer Care team in Uppsala working toward Europe, the Middle East and Africa. This position’s responsibilities are partly to handle the logistics related to orders and our warehouse and partly to help and support customers and internal functions. Our goal is to uphold a high standard of order processing, customer service and as an assisting support function to other internal functions within IAR Systems.
Role description
Your closest team members will be the EMEA Customer Care team but you will also collaborate and interact with our finance department, account managers, field application engineers, system administrators and our technical support team.
As a Customer Care Representative you are responsible for the following job assignments:
Order processing, packing and shipping.
Invoicing.
Assisting customers with first tier licensing support related to installations and basic technical problems.
Help customers with questions related to invoices, orders and other general questions.
Organizing and maintaining our warehouse.
Support our sales teams in different ways.

Do not be surprised if other temporary assignments occasionally take priority or are added to the to do list – for instance tasks related to campaigns or projects.
Who are you?
We believe that you have a strong will to help others, are responsible and put effort into delivering solutions. You are a customer oriented person with good collaboration skills, communicative and relationship-building in contact with both customers and colleagues. You have a good structure in your work and are attentive and accommodating to the task at hand. You are also proficient in English.
To get into the role quickly it is a plus if you have experience from service jobs, administrative work or logistics – but it is not a requirement. We value your personality highly since we aim to build a strong and lasting team.
What are we offering?
You will be part of a multi-cultural and global business in a fast growing industry, an organization where every co-worker’s individual role is a very important part in the big picture. We are welcoming, open to new ideas, and take pride in our achievements. We offer you the opportunity to work in a knowledge-sharing environment with a strong team spirit, where curiosity is valued. We will support you in growing both professionally and as an individual. We are problem-solvers and take on new challenges with excitement and energy, which is why we place great emphasis on your personal qualities and their alignment with our values.
Are you the person we are looking for?
Please email us your application with cover letter and resumé/CV today, and put “Customer Care Representative” in the subject line. Selection and interviews will take place on a continuous basis and the post may be filled before the closing date, so apply as soon as possible.
About the company
IAR Systems is a global company, providing world-leading software for building embedded applications for more than 35 years. We supply the tools and services that make embedded systems development fast, efficient and reliable, enabling our customers worldwide to deliver better products to their markets faster.