Customer Care Representative (Serbian/Macedonian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit billingual Serbian & Macedonian speaking Customer Care Representative for their offices in Cluj-Napoca.


Position: Customer Care Representative

Location: Cluj-Napoca, Romania

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after passing probation period) + meal tickets


DUTIES AND RESPONSIBILITIES:

Respond to customers queries in timely and efficient manner
Ensure customer satisfaction and provide professional customer support
Communicate with customers using various channels
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Able to identify when the issue should be re-assigned to another department or more senior representative
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Maintain and update all job-related administrative forms
Keep up-to-date with product manuals and be able to advise customers of appropriate options/solutions.


REQUIREMENTS:

Native/fluent in Serbian & Macedonian, both oral and written. Fluent in English
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills with solid negotiating skills
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Comfortable communicating using various channels (telephone, email, social media, etc).
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
Customer oriented role experience will be considered as an advantage
Academic degree will be considered as an advantage.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Working permit sponsorship for non-EU candidates
Paid relocation costs and first 2 months accommodation
Private Medical insurance
Meal allowance
Performance bonus.