Customer Care Specialist

OM WORKZ

Vi är ett auktoriserat bemanningsföretag som erbjuder dig en trygg, fast anställning med kollektivavtal. Vi tar ansvar för din kompetensutveckling, vi coachar och ger feedback - allt för att säkerställa att du får en lång och framgångsrik tid inom kundserviceyrket.

Vi ger dig grunden för ditt fortsatta yrkesliv. Vi vill att du ska vara den bästa möjliga kundservicemedarbetaren. Därför investerar vi både tid och pengar på att certifiera dig. Det gör vi för både din, Workz och våra uppdragsgivares skull. Certifieringen bygger på en rejäl grundutbildning följd av olika träningspass och löpande coachning och utvärdering, allt med fokus på dina egna utvecklingsbehov. Det kommer göra dig mer effektiv, trygg och glad på jobbet.

Tjänsten omfattas naturligtvis av kollektivavtal, vilket ger dig avtalsenliga villkor gällande lön, semester och pension.

Are you a customer-oriented person who is driven by delivering service with the highest quality? Do you have an interest in the car industry? Are you looking for the next step in your career and want to be part of a new exciting assignment? Then stop looking, you have found the right one!

ABOUT THIS EMPLOYMENT

As a Customer Care Specialist your job is to consistently deliver an outstanding, personal and customer experience addressing the needs of current and future customers across the shopping and ownership journey.
We wan’t you to excite, engage and educate prospective buyers and current owners through inbound and outbound activities, across an array of channels like phone, e-mail, chat and social media.

We wan’t you to passionately educate customers about the brand and our products, and efficiently and reliably guide customers through a hassle-free service experience, by providing helpful and timely answers and seamlessly connecting the dots.

It’s of the highest importance to always put the customer first. Figure things out. Learn and share back so that we can constantly improve the customer experience and ensure our customers feel cared for and get the help needed.

WHAT ARE WE LOOKING FOR?

To succeed in the role as Customer Care Specialist we believe that you have a genuine interest in providing professional outstanding customer experience and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
You are a self-driven person with a proactive approach, a problem solver and a flexible team player.

We also wish that you possess the following characteristics:

• Positive, enthusiastic and passionate about people and electric cars
• • Ability to learn, understand and clearly convey brand, business and technical concepts in a simple way
• • Strong communication skills (oral and written) with attention to tone of voice/details
• • Humble and assured, respectful of others and an outstanding listener
• • Curious & eager to learn and try new things
• • Customer focused and dedicated to exceeding the expectation of the customer

REQUIREMENTS

•
Ability to work evening hours, weekends and holidays
• • You speak and write fluent in both Swedish and English, you will need to successfully pass a language test before employment.
• • You have a full high school education
• • You must have and maintain a valid driver’s license
• • Previous customer service experience from sales oriented premium brands is desired
• • Good computer skills

WHAT WE OFFER YOU

Workz is specializing in customer service. As an employee with us, you will get a solid education in various parts of customer service. You also have the opportunity to become certified in customer service, something that is perceived as valuable in the labor market.
Our offer to you as an employee of Workz Sweden includes, in addition to the terms of the collective agreement, a dedicated consulting manager who trains, develops, and is available to you as a consultant.

PRACTICAL INFORMATION

Start date: 2020-10-05 temporary employment until 2020-03-31 with possible extension for the right candidate.
Service-level: Full-time
Salary: By agreement
Location: Torslanda, Gothenburg
Working hours: Mon-Sun 07-22

CONTACT
For more information about the working position, contact rekrytering@workz.se