Customer Care Specialist

Polestar Customer Care Specialist
Assignment
We are looking for 2 Customer Care Specialist. One that speaks Finnish and one that speaks Danish!
If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!
Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. In this role you will be a part of a global team of highly talented individuals who share a passion to change the world. Innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance.
This job gives you the unique opportunity to drive the people experience in a newly established global tech company– you will be a part of shaping a story from the very first chapter
What you will do
As a Customer Care Specialist your job is to consistently deliver an outstanding, personal and customer experience addressing the needs of current and future customers across the shopping and ownership journey. As a Polestar brand ambassador your customer-facing role is crucial in supporting the mission to improve the society we live in and bring the Polestar brand promise to life. Excite, engage and educate prospective buyers and current owners through inbound and outbound activities, across an array of channels.
You will passionately educate customers about the Polestar brand and their products, and efficiently and reliably guide customers through a hassle-free service experience, by providing helpful and timely answers and seamlessly connecting the dots. You should always put the customer first. Figure things out. Learn and share back to help constantly improve the Polestar customer experience and ensure their customers feel cared for and get the help needed.
Who are you:
Positive, enthusiastic and passionate about people and electric cars
Works collaboratively with the team to get things done and create a positive atmosphere
Ability to learn, understand and clearly convey brand, business and technical concepts in a simple way
Strong communication skills (oral and written) with attention to tone of voice/details
Humble and assured, respectful of others and an outstanding listener
Curious, eager to learn and try new things
Customer, focused and dedicated to exceeding the expectation of customers
Customer service experience from sales oriented premium brands desired
All candidates must be able to successfully pass a pre-employment background check and language tests (Finnish or Danish + English)
Must have and maintain a valid driver’s license
Ability to work evening hours, weekends and holidays. Polestar is available for their customers both evenings and weekends.

To succeed in the role as Consumer Care Specialist you have a genuine interest in providing professional outstanding customer experience and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines. You are a self-driven person with a proactive approach, a problem solver and a flexible team player.
Others:
Location: Gothenburg
Workload: 100%




Öppen för alla
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